Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Karley is awesome!
Thank you, Karley, for setting up Lexi's new policy and clearly explaining the levels of the Wellness ad-on plan. You were incredibly kind and helpful today...much appreciated!:)
Insurer: Fetch
By: Trish Richter
Angeline was great
Angeline was great. Patient and supportive
Insurer: Fetch
By: Eleanor Horres
Extremely helpful and kind with giving…
Extremely helpful and kind with giving me options and advice.
Insurer: Nationwide
By: customer
affordable and very helpful
Give us more knowledge about our car insurance policy and the agent ayano i salute her patient to us and make us more understand
Insurer: Sonnet
By: Albert Liyad
I went through the entire sign up…
I went through the entire sign up process and then was rejected. Which reminds me to make sure Nationwide did put anything on my card
Insurer: Nationwide
By: customer
It is very easy to submit claims
It is very easy to submit claims. The reimbursement comes quickly. And if you ever need help customer service is great.
Insurer: Spot
By: Autumn Brown
Spot makes claims simple
Spot makes claims simple. And more importantly, they actually approve claims. There's always a concern that insurance isn't going to cover things, but we've been able to submit the documents we got back from the pet hospital and a few says later the payment was made.
Insurer: Spot
By: Mark Kennedy
They Would Rather Believe The Report…BELIEVING FALSE INFORMATION & DISCONTING Further PAYMENT!!!! My DOG Is Almost 14 Yrs. Old! SOUND ODD TOO YOU?????U
They Would Rather Believe The Report From The Doctor OVERDOSING My Yorkie, Than The 3 Doctors Including The Specialty Emergency Hospital That Saved Her Life From Him OverDosing Than 3 OTHER DOCTORS WHO SAID SHE WAS OVERDOSED BY THAT 1 DOCTOR!!! They have Paid For Her Medication For About 12 Years, Now Has Stopped & Said They Were Wrong In Paying IT!!! What KIND Of CRAP Is THAT!!!!!
Insurer: Embrace
By: Lisa D.
Great customer Service and fast…
Great customer Service and fast response to claims made
Insurer: Spot
By: Jill Burton
New puppy insurance
Stephney was very helpful and knowledgeable about the product.
Insurer: Prudent Pet
By: jd