Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Because everyone does a great job.
Because everyone does a great job. Very understanding and very polite. Great staff and very helpful when you need help processing your invoice when you need help with it.
Insurer: Trupanion
By: Timy
Becky was so helpful.
Becky was so helpful. Very friendly - she made my not so great day better!
Insurer: Trupanion
By: Lisa
Colette was thorough quick snd professional.
Colette was thorough quick snd professional. I got my questions answered and all worked out. Now I just hope I get some money back??
Insurer: Trupanion
By: Janet
Excellent service. Everyone very kind and professional
Excellent service. Everyone very kind and professional
Insurer: Trupanion
By: Maria
Great every time
great answers questions fast and complete
Insurer: Trupanion
By: Kendra
Hailey listed to my questions and quickly came up with the solution I was looking for.
Hailey listed to my questions and quickly came up with the solution I was looking for.
Insurer: Trupanion
By: Elizabeth
Haley was service oriented and very friendly and understanding.
Haley was service oriented and very friendly and understanding. Your customer care team has been great with every interaction.
Insurer: Trupanion
By: Cindy
Outstanding! Thank you for helping Abby
Trupanion, again, was fantastic! We got a last minute opportunity to take advantage of an appointment cancellation and with very little notice, Trupanion approved the claim! Amazing! Can't tell you how much we appreciate the service and commitment.
Insurer: Trupanion
By: Karen
So nice and informative
So nice and informative
Insurer: Trupanion
By: Rosemary
The people I worked with are wonderful.
The people I worked with are wonderful. They did alot to help me get the claim processed right away. I am only wondering why it seems difficult to get everything processed, some of the vets have said that it is difficult to get payment from you. They say it is not streamlined enough. The last vet I went to said they wonât work with Trupanion again.
Insurer: Trupanion
By: Amber