Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Effortless Claim...thank you Trupanion!
Our 9 year old Golden Doodle unfortunately suffered a Cruciate Ligament Rupture and required a surgery known as TPLO. The veterinary clinic dealt directly with Trupanion and Trupanion covered 90% of the $4700 bill with no hassle or issues. They even paid the vet directly so I only had to pay the difference from my pocket vs paying the whole bill and waiting for reimbursement. We have been with Trupanion since our Golden Doodle was 10 weeks old and they have always been excellent to deal with. Insurance is something you pay for and hope you never have to use. It is nice to see a company stand behind their claims. Highly recommend using them for your pet's insurance provider. Thanks again Trupanion for being there when we needed you!
Insurer: Trupanion Canada
By: Mel
Dog owner
I've been using first Pet First & then they were acquired by met Life. They take care of claims right away, they answer their phone when you call. I have been very satisfied
Insurer: MetLife
By: Ronnie
Amazing All Around
Simply the best customer service of ANY service provider I work with. We love Lemonade and their team!
Insurer: Lemonade
By: Daniel
Because everyone does a great job.
Because everyone does a great job. Very understanding and very polite. Great staff and very helpful when you need help processing your invoice when you need help with it.
Insurer: Trupanion
By: Timy
Becky was so helpful.
Becky was so helpful. Very friendly - she made my not so great day better!
Insurer: Trupanion
By: Lisa
Colette was thorough quick snd professional.
Colette was thorough quick snd professional. I got my questions answered and all worked out. Now I just hope I get some money back??
Insurer: Trupanion
By: Janet
Excellent service. Everyone very kind and professional
Excellent service. Everyone very kind and professional
Insurer: Trupanion
By: Maria
Great every time
great answers questions fast and complete
Insurer: Trupanion
By: Kendra