Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Rebecca was my customer service girl
Rebecca was my customer service girl, and she is outstanding! Rebecca is very knowledgeable on every aspect of the conversation.
Insurer: Prudent Pet
By: triciajgmail.com
They are easy to send claims and have…
They are easy to send claims and have them processed. They contact the veterinarian if they have questions.
Insurer: Spot
By: Katherine Davis
Professional and Kind people.
Professional and Kind people.
Insurer: Pets Best
By: Kristie Curtiss
Healthy Paws pet insurance has been well worth it.
Healthy Paws pet insurance has been a life saver for our pet. Our dog has undergone several outpatient tests and 2 major surgeries. He now requires prescription maintenance. The process to submit claims is easy and payment is timely. The peace of mind pet insurance coverage provides has been well worth it when unexpected illnesses and surgeries arise.
Insurer: Healthy Paws
By: S. Hartman
Very friendly and very helpful customer…
Very friendly and very helpful customer service. Would recommend the health insurance to everybody. This is my first time using it and they were very helpful and they answered my questions to the fullest they made it very easy for.
Insurer: Fetch
By: Patricia Wade
Overall great experience
Overall great experience, but the last claim that was processed had issues. Invoice I uploaded was not received. When I added it the next day, it caused the claim to be delayed and it took 3 weeks to receive payment. This was after multiple calls. I know take screenshots to prove what was uploaded, since I can't rely on your systems.
Insurer: MetLife
By: Tami Feierstone
Excellent service with kindness in this…
Excellent service with kindness in this time of sorrow.
Insurer: Embrace
By: TT BB
Bobby worked to get me the best price…
Bobby worked to get me the best price for my do’s insurance and was very helpful with all my questions.
Insurer: Prudent Pet
By: Me
If I could give 0 stars
If I could give 0 stars, I would. Absolutely scam of an insurance company. They charged us for 5 months and when our pet finally needed to be taken in for UTI they denied the claim. They said we didn't have a checkup in the 12 months prior to enrolling or in the first 30 days -- which is something i told them during the onboarding because he's only 2 years old, we only had to take him in for the first year of neutering and vaccinations. If the initial checkup is a mandatory requirement for any claim in the first year to be successful then why continue taking my money? Why not mention it several times? why not remind your customer? Why not train your sales reps to emphasize this? I spoke with three sales rep during onboarding and an agent before the day of his emergency surgery and they said everything looks fine. DO NOT GO WITH FETCH, their customer service is atrocious, and their policy misleading.
Insurer: Fetch Canada
By: Umar Khalid
Deny claims for BS reasons and extremely difficult to cancel. Zero stars.
Horrendous experience with this company. My dog got an ear infection for the first time in her life after my policy started. The entire claim was denied because Pet's Best said the condition was pre-existing before policy coverage began. HOW is that possible? She has never been to the vet for an ear infection prior to this. I have been attempting to cancel. I cannot speak to a real person and they are not responding to my emails. Horrible insurer. Do NOT recommend.
Insurer: Pets Best
By: GD