Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is hands down the best
My dog had a GI obstruction that required emergency surgery. The estimate ranged from $5K to $8K and seeing those numbers was daunting, but I had trust that Healthy Paws would come through for us as I have been a customer of theirs for over 10 years now. As expected, Healthy Paws covered everything I thought they would (80% per my policy) and got the reimbursement to my bank account within a week. I am incredibly grateful to the Healthy Paws team for truly being there for me and my dog and drastically reducing the stress involved in an already emotionally trying time.
Insurer: Healthy Paws
By: Michele
Manypets honest review
**Review of Manypets Pet Insurance** Rating: ★☆☆☆☆ I have been a customer of Manypets for the duration of my pet's wellness policy & accident policy, which I purchased with the hope of mitigating the costs of my dog’s health needs. Unfortunately, my experience with Manypets has been overwhelmingly negative, prompting me to advise potential customers to consider other insurance providers. Throughout my policy term, I did not make any claims until it was nearing expiration. I diligently gathered receipts from veterinary visits and supplements, submitting them before my policy expired. Despite my efforts, my claim was denied. When I contacted customer service for clarification, I was informed that the submission was rejected due to a 180-day filing rule, buried in the fine print of the policy terms. The lack of transparency regarding claim submission deadlines is a critical failure on the part of Manypets. Such important stipulations should be made clear at the outset, not hidden away, which feels deceptive and undermines trust. Furthermore, when I attempted to address this issue and cancel my service, I encountered unhelpful customer service with no access to a supervisor and an inability to immediately cancel my account. In conclusion, I have paid thousands of dollars in premiums without any return, faced with what appears to be deliberate inconvenience designed to discourage payouts. Based on my experience, I strongly recommend choosing a more transparent and customer-friendly pet insurance company. Manypets has not only lost my trust but also my business.Mimi canceled my policy today and they are refusing to refund my money when. The policy does not renew until May 5, 2024. I think I may need to contact the Better Business Bureau.
Insurer: ManyPets
By: Mandy
Processed unbelievably quickly
My girl has been with you guys since she was 3 months old she hurt her self playing and you covered a big chunk of her surgery and it took a little longer than usual but it was completed and reimbursed in about 2 months which was fine this time the wellness claim was processed super quick just within days of you receiving it which was great I have heard negative things about your plan and I have not found that people have to do there due diligence when looking for insurance you guys did go up but not enough for me to change pets bets you guys are great keep up the great work
Insurer: Pets Best
By: Denise
PetsBest is the best!
Mazie, a 5-year Labrador retriever, was diagnosed with Immune Mediated Poly Arthritis (IMPA) 8 months ago. It is hard to determine the cause and the appropriate treatment for IMPA, and unfortunately, Mazie has been an especially difficult case. No trigger for the disease has be determined and we have gone through the 4 main drugs typically used to treat IMPA. PetsBest has covered the multiple tests, medications, procedures, and vet visits. It has been difficult to watch Mazie go from healthy and active one day to lame and in pain the next. PetsBest has allowed us to get her the best treatment and has eliminated much of the financial stress. We are so glad we have PetsBest insurance and hope to get Mazie back to good health soon.
Insurer: Pets Best
By: Linda
Super duper easy and fast
A friend recommended ASPCA and I’m so grateful I went with them. Claims are super easy to process, and it’s amazing to not have to worry that one accident could be a horribly big decision.
Insurer: ASPCA
By: Amy
The Worst Service I Have EVER RECEIVED - Total Waste of Time and $
I purchased MetLife Pet insurance for my 2 dogs in February. I pay about $200-ish monthly for the policies. My large dog had an acute injury by hurting her leg in the yard when sneaking out of my fence, ultimately tearing her CCL. For a month and a half they have refused to reimburse my claim. My vet recommended that I purchase a brace for $900 instead of opting for a $6,000 surgery. So I followed her instructions and purchased the custom brace for my dog's leg, then submitted the vet visit, vet recommendation letter and itemized receipt. I've spent 10+ hours on the phone with agents waiting forever, and calling my vet. MetLife at first denied the claim saying that CCL injuries are normal wear and tear on a dog with age. The Vet has proof this was an acute injury. MetLife called the vet one time to try to get proof. When they didn't get through after one attempt, they never tried calling again for weeks and nothing was done. Over a month later I'm still on the phone. I provided a second itemized receipt as requested as well. They still won't process my claim or call me back or respond to emails. I want to be reimbursed for my claim and for the money I have spent on the policies since February. I don't want to deal with MetLife anymore. The call agents at MetLife have been incredibly unhelpful. They refused to call claims to escalate the issue and said I had to wait another 5+ days for them to email her. I called this morning to talk to her...waited 40 minutes and they wouldn't pass me over to her. They said she was on a call, but then wouldn't allow me to wait for her to get off. She just didn't want to deal with an upset customer. I will NEVER purchase pet insurance from this company again. Screwed me out of $600 and won't reimburse my claims.
Insurer: MetLife
By: Casey
Healthy Paws Pet Insurance is the Best
I had the put in a claim for my dog, Princess Winnie. First of all, and I mean this sincerely, I never dealt with an insurance company, pet or human, who took care of my claim so quickly, I can honestly tell you the whole process, including receiving payment for my claim, took about a little over a week. I am not kidding. Also, I received an email asking how Princess Winnie was doing. After I sent the email, I got a response from Healthy Paws again. I am so impressed with this company. I cannot believe how great the service was. Thanks.
Insurer: Healthy Paws
By: Rosemary
Highly recommend them!
I got pet insurance for my new kittens right after I adopted them. One of them has had a slew of health issues over the past year and Healthy Paws has really been there for me and my fur child. They are fast and they’ve got great customer support. Can’t recommend them enough!
Insurer: Healthy Paws
By: Carmen
corrupt!! do a deep research before you sign
Avoid choosing Petplan for your pet insurance needs. Despite having coverage for my three cats for seven years, they consistently raise rates annually and possess the authority to make changes at their discretion, as outlined in the policy documents. Recently, upon my cat turning seven, they decreased coverage from 90% to 60%. The customer service experience is abysmal, with unhelpful and impolite representatives, including managers who seem uninformed. Unfortunately, switching to another provider isn't an option due to preexisting condition clauses. Petplan operates with minimal accountability, leaving policyholders powerless. Exercise caution when selecting a pet insurance provider, as once committed, options become limited. Numerous negative reviews echo my sentiments, revealing a pattern of dissatisfaction with Petplan's practices.
Insurer: Fetch Canada
By: Alex
Simply the best. No stress, trusted insurance
My gal is now 12. She would not be alive if it were not for PPU. Several crises over the years. I have never hesitated to seek help as soon as symptoms arise. Coverage is exactly what was promised, with no questions asked and never a hassle. Recent issues is toe cancer. Multiple vet visits, comprehensive tests, and a quick treatment plan. Large claim (over $1000) paid out in 48 hours.
Insurer: Pets Plus Us
By: virginia