Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Embrace won't accept your claim if you wait.
Embrace won't accept your claim if you wait. I held on to my receipts from the entire year to handle all at once. They won't accept my claims from earlier in the year because my policy renewed during that time. My pets were covered during that time. They received covered services. There should be no time limit to file a claim.
Insurer: Embrace
By: Mike H
I spoke with Customer Advocate Gerrone
I spoke with Customer Advocate Gerrone, who is a true professional, extremely customer focused, polite and very knowledgeable. He went through the changes in my policies premium, deductible and options available. He fully explained each one and answered all questions thoroughly. It was a very good experience.
Insurer: Fetch
By: Ellen
Initial experience
I thank Karley was very helpful and considerate of our situation. She listened to what I wanted for our little boy and made recommendations that fit our circumstances. She has great people skills. I look forward to working with her in the future.
Insurer: Fetch
By: Teresa
They are horrible
They are horrible. I have sent in multiple review requests and tried to email for explanations. I have had the vet send in information, but they have not responded to any of the emails. They have been happy to take my money for absolutely nothing and IGNORE ME.
Insurer: ASPCA
By: Alecia Gaines
Placing a claim is so easy
Placing a claim is so easy. When I first started a had questions. Customer service was very pleasant and answer all of my questions on the spot. I recommend Embrace to all of my pet parent friends.
Insurer: Embrace
By: Margie T. McBride
Rebecca was outstanding
Rebecca was outstanding. Her experience and advice are great.
Insurer: Prudent Pet
By: BILL
We have had a great experience with…
We have had a great experience with MetLife Pet Insurance. We have 3 Newfoundlands and trust me vet care is expensive even more so with giant breed dogs. The service is quick and they are always there if you have questions. Thank you MetLife Pet
Insurer: MetLife
By: Lisa Hailfinger
Excellent Service!
Customer service and sales teams are extremely helpful and easy to work with.
Insurer: Fetch
By: Vince
Quick response to claims submitted!!
Quick response to claims submitted!!
Insurer: Spot
By: Beth H
Great customer support and speedy claim…
Great customer support and speedy claim processing!
Insurer: Pumpkin
By: Mr. Finley