Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Helpful and informative care team
The person that help us signup was very helpful and very informative on the signup of Bailey. If the rest of our experience is this good as the start we look forward to working with Furkin.
Insurer: Furkin
By: Robert
Helpful customer support
There was an issue with my credit card not being accepted by your company and Mallory was very helpful in resolving the problem.
Insurer: Furkin
By: Marlene
Great customer service
Great customer service! Very friendly and knowledgeable.
Insurer: Furkin
By: Janice
Fast and Easy
Fast and easy
Insurer: Trupanion
By: Michael
Our First Dog
Aaron was super helpful. The no-cap option is ideal.
Insurer: Trupanion
By: Wendi
Polite friendly knowledgeable customer support person
Polite friendly knowledgeable customer support person
Insurer: Trupanion
By: Bonnie
Trupanion Insurance for Pets is Great!
The claims process is super easy from home. I just get on my computer at home and scan my bill after answering a few questions and send it in. They let me know within a few days that it is processed and if it is approved. I have never had any problem. I have called for help the first couple of times and the questions were answered quickly and professionally by Trupanion staff. Very happy with the insurance! All of our vet bills have been applied to the deductible. Once I meet the deductible the money will come directly to me.
Insurer: Trupanion
By: john
Alisha was awesome!
Alisha was awesome!
Insurer: Trupanion Canada
By: Thurman
Love Trupanion!
Always an excellent experience. Thank you so much!
Insurer: Trupanion Canada
By: Laura
Awesome service
Excellent service
Insurer: Trupanion Canada
By: Doreen