Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great customer service
We continued insurance that was provided from our puppies breeder. Unfortunately at 4 our dog declined rapidly and he was put to rest. Trupanion was so empathetic when I called to cancel my policy. This happened 2 months ago. Today I received a hand written card from trupanion sending their condolences. I will definitely use Trupanion again in the future
Insurer: Trupanion Canada
By: Natasha
Satisfied customer 😁
In a world that is changing, and not as dependable as in the past, not as trustworthy., it helps me to know there are those institutions, agencies, companies, etc that do not change. You are one of those providers that still care about your customers and our pets. I can count on when I have a claim you process it and get feed back back to me. Reimbursements are timely. Customer service is ready and willing to help and answer questions. I appreciate that. Kindnesses is a must in these days and you have been kind, and caring. Thank you for your efficiency and your patience and for your being there for. Us and our. Babies (pets). God bless you all. Romans 10:9
Insurer: MetLife
By: Shirley
They will find any reason to try to deny claims
This company will happily take your money for years and then when a claim is made try to find reasons not to pay. Pre-existing conditions make sense but when they start to blame other ailments and issues on that issue just so they don't have to pay, it's criminal. Their customer service team is very nice and sympathetic, they may even agree that it's the wrong decision but they do not have a say.
Insurer: Pets Plus Us
By: Sean
Huge disappointment
Once Pet Plan sold to some other company and became Fetch, the entire website, app customer service, and coverage went down significantly. Pet Plan was awesome, Fetch is awful. It’s impossible to get a customer service person on the phone, their chat bot is broken, and their coverage has become very scammy. I plan to move my pets to another insurance.
Insurer: Fetch Canada
By: Al
Healthy Paws is AWESOME!
Over the past 8 years with 2 pets, we've had occasion to submit claims through Healthy Paws. We've ALWAYS found their service to be friendly, efficient, professional, and the processing of claims to be VERY timely and quick! Their personal assistance and prompt communications are a pleasure to experience. We remain VERY HAPPY with Healthy Paws and regularly refer them to friends and family!
Insurer: Healthy Paws
By: Steve
Healthy Paws has my vote
My dog has been constantly injured and or sick for years it seems and HealthyPaws has been a lifesaver. I wouldn’t be able to afford this dog without them. They will always work with you and their claims system is so easy to use. They have often reimbursed through Direct Deposit before vet payments have even cleared my account. 5/5 would receommend and use them for again!
Insurer: Healthy Paws
By: Alyssa
Thee worst pet insurance I've ever had.
I cat had an illness and since we went to the veterinarian 1 day before the two weeks waiting period. Which he was really sick. They would not reimburse the full bill. I went ahead and cancelled. I definitely would not recommend anyone signing up with them. The last representative was an idiot also could not understand what she was saying. I told her why I was cancelling and she asked me again why are you cancelling? Really?
Insurer: ASPCA
By: Nicole
I would give 6 stars if I could - these guys are Furkin awesome
My flying squirrel - schnauzer mix broke her leg 5 days after we got her and 3 days before I bought Furkin insurance. Furkin has been the best investment in my or my dog's life - no exaggeration. Bills for my 10lb dog topped $10k, and without insurance, we may have had to have made some difficult decisions. Claiming was straightforward and payment was swift, with great updates throughout. The only call I got from Furkin was to help me set up a different payment method so that they could pay me faster. Top notch insurer.
Insurer: Furkin
By: Spencer
Best insurance for pets
I can’t say enough about how great Nationwide Insurance has been. We have had the insurance since our dog was 6 months old, and we have used the instance many times. Our dog just recently had gallbladder surgery which I was very expensive. Nationwide processed the claim in two weeks. This has been our experience for years ( our dog is 9 years old).
Insurer: Nationwide
By: Sandy
Great pet insurance
I have a dog covered and I don’t regret! All the time I needed to take her to the vet for ear or urine infection I claimed my invoice and got the proportional amount back in very short time! I always recommend Furkin to friends!
Insurer: Furkin
By: Karine