Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Plus US for the win!
My beautiful chocolate lab had TPLO surgery when she was 1.5 and now the other leg at 4.5. Both times she has needed this surgery, both the Vet (same animal hospital) and the insurance company were amazing. The estimate was submitted, approved in 48hrs and the claim paid to me within 7 business days of her surgery. Zero hassles or issues. Submitting a claim on your own is simple, fast and easy. I will never own another animal without pet insurance from Pets Plus Us! Highly recommend!!!
Insurer: Pets Plus Us
By: Shannon
Pets Best is the BEST!!!
I am so grateful for our dog's medical team and everyone at Pets Best! It is not easy to see your pet in pain and discomfort. The customer care team and Pets Best supported me throughout these difficulties and helped me understand the claims process, and the unlimited cap on our coverage is making it possible for us to give our dog the medical care he needs for the rest of his life. Our first set of claims added up to $2,700, just to figure out what was wrong and get the meds he needs. Pets Best paid out, as promised, and made the claims process easy! Thank you to everyone at Pets Best and thank you to all the amazing doctors and specialists who are providing such great care for our beloved pup!
Insurer: Pets Best
By: Shara
Coastal Care Veterinary emergency hospital
Coastal Care Awesome place to take your pet. They are compassionate , caring and knowledgeable. The cardiology department definitely knows their stuff. They answer every question ....... there are no stupid questions. The Pets Plus Us insurance company for pets is definitely worth it. I had a substantially large bill. After submitting my bill to Pets Plus Us, I had my refund in less then a week. Amazing! Thank you Claudette
Insurer: Pets Plus Us
By: claudette
I don’t get it
I have four dogs insured with Trupanion. On one hand, they are great to work with and do cover a significant amount when something catastrophic happens to one of your pets. They do not cover what they describe as preventative or wellness check ups. However, when a dog or cat is in an emergency situation, and needs emergency care that includes diagnostic tests and surgery because of a clear problem, I don’t understand why the examinations for those incidents are not covered. These are not wellness or preventative exams. No pet hospital will diagnose a dog without examining them and I believe that those exams that are done in connection with Emergency admissions should be covered. I ended up paying many thousands of dollars for exams this past week when my dog stopped using her back legs and had to go to two different emergency hospitals and have exams at both of them to see what testing she needed and what surgery she needed in order to Improve.
Insurer: Trupanion
By: Ellen
Awful.
Really bad experience with this pet insurance. Never covered anything for our dog! He has the infection- didn’t covered, medication- never covered, blood tests or ultrasound tests- never covered. Stoped to using them- no answers just letters “we do not cover it”. The awful client orientation, bad service, just taking money but nothing is covering. Do not recommend! Just really bad….
Insurer: Pets Plus Us
By: Mariia
POOR customer service
My dogs have food allergies. Rather than medicating them, I chose to simply change food to a prescription derm food( which is supposed to be covered). They refuse to reimburse the expense saying it is OTC. It cannot be purchased without a prescription so it is not OTC! Metlife is not what they advertise. They are rude to customers. They refuse to allow speaking directly to a claims agent to understand their decision. It is definitely an insurance game. I cannot even pay for both dogs together- required separate receipts or won’t reimburse the expense- I guess no common sense or calculator to add the two together to get the lump sum. They are not customer or pet oriented. EXTREMELY disappointed in multiple difficulties with this company.
Insurer: MetLife
By: Theresa
Healthy Paws gives me peace of mind. That's priceless!
My 6 year old labradoodle Bodhi unfortunately was diagnosed with T cell lymphoma. We started chemo treatment immediately. Healthy paws has paid everything that is covered as per our agreement no questions asked. My experience with Healthy Paws has been outstanding. They reimburse QUICKLY. I have recommended and will continue to recommend Healthy Paws to anyone that is considering pet insurance. Honestly, I don't know what we would have done without them. I have peace of mind with Healthy Paws. That's priceless.
Insurer: Healthy Paws
By: Tamara
5 Star all round
My dog loves visiting the vet and bounced in and out even though he had to have a fox tail removed from deep in his ear. The vet also diagnosed and removed fly worms from his eye, eew! Lemonade were as always very efficient and fast to process my claim all from the app and email, couldn’t be easier. Thank you all.
Insurer: Lemonade
By: Meme
Healthy paws 👍🏻
Had healthy paws since 2019 and my dog has gone to the vet more times than the number of my fingers. Healthy paws has taken care of me every time and are quick with each claim. I have a peace of a mind knowing whenever I have to take my dog to the vet, healthy paws is there for me!
Insurer: Healthy Paws
By: Phi
Loses vet records and requires multiple enrollment evaluations
I’ve made one reimbursed claim in the 5ish years that I’ve had Healthy Paws. They gave me the absolute hardest time saying they never received any records for my dog from her vet, but they had been sent multiple times from the vet with fax receipts. It finally got resolved after many months and headaches. Fast forward to my second claim most recently, they tried to claim my dog needed a whole new enrollment evaluation (won’t provide a reason why) and did not have her vet records yet again (they won’t answer my question as to how they had it for the previous claim but not for this one). They won’t process the claim. My dog is 5 years older than she was when she first started on the insurance and they can now claim that she has changed in health. And their premium keeps increasing - so I’m paying $15 more a month and they’re losing my dog’s records. Feels like they’ll do anything to take your money but never reimburse you for claims within your policy. Definitely do not recommend.
Insurer: Healthy Paws
By: Renae
Latest 1 comments
Renae - We're sorry your pet wasn't feeling well. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received we will keep them on file for future claims processing. We appreciate your efforts in providing those records, but we are still missing some needed information. Our team has reached out to your veterinarians to get those records. Once received we can continue to process your claims.