Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy to use and good customer service
Easy to use and good customer service
Insurer: Embrace
By: Jovany Gaytan
Reimbursed for Dog's ACL surgery with no issues
Making a claim is super easy, and they reimbursed me for my dog's ACL (ccl) surgery with no hassle. Thank you!
Insurer: Spot
By: Dagny Brickson
Excellent service
The ease of filing claims and the timeliness of payment are always "spot on" lol. I've filed for major surgeries as well as other smaller issues
Insurer: Spot
By: Doug
I have been with Embrace for 18 years
I have been with Embrace for 18 years. They are very fair and submitting claims is very easy. I never wait long for reimbursements and direct deposit makes it very convenient.
Insurer: Embrace
By: Laura
Prompt and efficient service.
Prompt and efficient service.
Insurer: Fetch
By: Kurt
Very easy process for the claims…
Very easy process for the claims process. In reviewing cost, they were lower than other companies when you compare deductible and the amount they allow each year. Very helpful when you have to call them directly by phone.
Insurer: Embrace
By: Karen
I highly recommend Embrace
I highly recommend Embrace, not only it's a great pet insurance company, the agents are extraordinary, knowledgeable and helpful.
Insurer: Embrace
By: Faviola Monroy
Fast processing of claim
I recently submitted a claim for my pet, though I was initially told it would take up to 4 weeks, it was processed in a week. The claim submission process is very simple and easy. Thanks for the awesome service!
Insurer: Spot
By: Priya Jaikumar
Aileen AndinoI appreciate the service received from…
I appreciate the service received from Aileen the Pet Advisor. Aileen was professional, efficient, took the time to listen to my needs and offer me the plan that works best for my pet needs. I signed up with the service and look forward to a positive customer experience with Fetch.
Insurer: Fetch Canada
By: Viviane Atef