Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,952 total

Other Categories

Payment Experience 13,298

Claim Coverage 59,685

Customer Service 71,952

Price Satisfaction 21,312

Other 14,207

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12491 - 12500 of 71952 results

November 28, 2022

Easy and fast service!

I highly recommend Lemonade! The app is so easy to use for claims and any amount covered goes directly into your bank account. Very convenient.

Insurer: Lemonade

By: Jennifer

Useful

Verified November 28, 2022

Excellent Experience

Have had HP for several years but was never happier to have them than when one of my dogs was diagnosed with cancer this year. The the claim filing UI is simple and the process from filing to reimbursement is generally rapid. And their customer service has been absolutely delightful the handful of times I've had to discuss a claim. Highly recommended.

Insurer: Healthy Paws

By: Bryan

Useful

November 28, 2022

Lemonade Provides Awesome Service!

I am so thankful that I decided to get a Lemonade insurance for my dog Fred. He was always been healthy boy until he suddenly couldn't walk. I thought it would be hard for me to get the reimbursement for his test and treatments but the app is user friendly and convenient so I easily submitted the claim without a hassle. If you don't get an update from them within a week ( since they have to review your claim) just message the customer service and they will act immediately on your claim. I will definitely recommend Lemonade on my friends and family. Keep up the good work!

Insurer: Lemonade

By: Maria

Useful