Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Agent was very kind and understanding with my pets injury.
Agent was very kind and understanding with my pets injury. Took her time to answer my question. Soo happy I got Trupanion.
Insurer: Trupanion
By: Mario
Always Great friendly knowledgeable customer service.
Always, Great friendly, knowledgeable, customer service.
Insurer: Trupanion
By: Debra
EXCELLENT customer service!
EXCELLENT customer service! Pet lovers!
Insurer: Trupanion
By: Donna
fast and efficient.
fast and efficient.
Insurer: Trupanion
By: Teresa
Great insurance with Patience
Friendly, helpful and did not push to get the sale done.
Insurer: Trupanion
By: Jennifer
I received very compassionate proficient and professional customer service during a very anxious time.
I received very compassionate proficient and professional customer service during a very anxious time.
Insurer: Trupanion
By: Veronica
It has been quick and easy to submit claims.
It has been quick and easy to submit claims. It has brought a lot of relief while dealing with the stress of a sick cat.
Insurer: Trupanion
By: Kimberly
Itâs so easy to submit claims on the app and we are communicated every step of the way.
Itâs so easy to submit claims on the app and we are communicated every step of the way.
Insurer: Trupanion
By: Jolene
Kristin was very patient with me.
Kristin was very patient with me. In order for me to explain what I needed, I had to go through a process in my brain to be able to verbalize it. She is a superior Customer Support Agent who actively listened to my needs. I was a Credit and Debit Card Loyalty Program and Customer Support Manager for 10 years. My hiring standards were very high and wouldn't have hesitated to hire Kristin to be on my team.
Insurer: Trupanion
By: Tamara