Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Pet Insurance
Healthy Paws Pet Insurance is the best! Always speedy claim processing and prompt reimbursement. And they followed up to ask how our dog was doing after his major foreign object removal surgery (he ate a sock). We highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Nancy
Wonderful
For the second time in 3 years our boerboel tore her acl. First the back right now the back left. Aspca insurance paid the 90% of a very big bill in less than a week, no questions asked. They have been great and really helped with a very stressful situation. I would recommend 10 out of 10 times and I have to family and friends.
Insurer: ASPCA
By: ROGER
There when we needed them most for our new puppy
We can only say that we were so thankful that Trupanion was there for us when we needed them most. The stress of seeing our brand new puppy in distress was overwhelming. As brand new customers to Trupanion we weren’t sure if that they would be there for us on day 2. The ease with which our claim was handled at the hospital was truly amazing. We highly recommend Trupanion to anyone that has a pet. The costs of veterinary services can be daunting and it helps in knowing that you can get the proper care for your loved little friends. Thanks Trupanion 😃👍
Insurer: Trupanion Canada
By: Roland
Recommended
We have no regrets in choosing Healthy Paws pet insurance for our Boston terrier pup. We literally saved thousands on a knee surgery after an accident. Submitting invoices for reimbursement is simple. Turnaround is quick with no surprises. Highly recommend if you are looking for illness and injury insurance for your pet.
Insurer: Healthy Paws
By: Tommy
Pets Best never pays
After several years of having a policy, this company never paid one claim. Their excuse was always “contacted veterinarian for more information.” According to the vet they never contacted them, and they never paid a claim. Total waste of money.
Insurer: Pets Best
By: Andrew
Love MetLife
Excellent company to do business with. Easy to submit claims and they are quick to process. Recommend them highly.
Insurer: MetLife
By: Catherine
Shadow
ASPCA is wonderful!! My Shadow has been getting ultrasounds, biopsies, etc. ASPCA has been awesome and has not taken long at all to process my claims. I’m so grateful for them! I would and have recommended them!!
Insurer: ASPCA
By: Vicki
Simply the best in pet health insurance!
I have tried other health insurance fr our cats (we have 3). When my employer added MetLife Pets to our supplementary plans, I signed up mostly because payroll deductions would be more convenient than paying the plan I had at that time. I was very much pleasantly surprised - First, when I called to get a quote, they asked me how I wanted my policy to be. So they tailored on for me and my 3 cats - covers anything I take them to the vet for, including emergencies and dental and $0.00 deductible. Premiums wereat least 20% less than the current plans I have had which covered only wellness. No more nickel and diming wiht the vet! Even better, MetLife Pets website and app is so easy to use that filing claims is as easy as logging in an uploading copies of the invoice and vet notes (called SOAP). 10 days after documents were uploaded, my reimbursements just show up in my bank account! One more thing - When my son's wife took one of our cats to the vet and did not get the SOAP notes, MetLife Claims Processor contacts the vet and got the documents for us. Now that is Customer Service! Even better - we got reimbursement a day after the vet sent them the documents. That's efficiency!
Insurer: MetLife
By: Mais
A Heartfelt Safety Net: Healthy Paws Pet Insurance Review
Healthy Paws Pet Insurance embodies the essence of compassion and genuine concern for both pets and their human companions, while also excelling in the prompt repayment of claims. With a seamless claims process and a dedication to pet well-being, Healthy Paws stands as a beacon of reliability and empathy in the realm of pet insurance. One of the standout features of Healthy Paws is their heartfelt commitment to the welfare of pets. Their policies are crafted with a deep understanding of the emotional bond shared between pets and their owners. From routine veterinary care to unexpected emergencies, Healthy Paws ensures that pets receive the necessary medical attention without financial strain, providing peace of mind to pet parents. The claims process with Healthy Paws is refreshingly straightforward and efficient. Submitting a claim can be done online or through their user-friendly mobile app, streamlining the process for pet owners. Unlike other insurance providers that may cause delays or complications, Healthy Paws prioritizes quick reimbursement, alleviating the financial burden on pet parents during stressful times. Transparency and clarity are at the core of Healthy Paws' ethos. Their policies are transparently outlined, leaving no room for confusion or ambiguity. Pet owners can easily understand what is covered under their policy, empowering them to make informed decisions about their pet's healthcare. This transparency fosters trust and confidence in Healthy Paws' services, solidifying their reputation as a reliable insurance provider. What truly sets Healthy Paws apart is their unwavering compassion towards pets and their owners. In instances where a claim may be denied, Healthy Paws' compassionate team goes above and beyond to provide support and guidance, ensuring that pets receive the care they need. Their commitment to pet well-being extends beyond financial reimbursement, reflecting a genuine concern for the health and happiness of every furry family member. In conclusion, Healthy Paws Pet Insurance is a shining example of compassion and reliability in the pet insurance industry. With a seamless claims process, transparent policies, and a heartfelt dedication to pet welfare, Healthy Paws provides a safety net that pet owners can trust. For those seeking peace of mind and genuine care for their furry companions, Healthy Paws is the epitome of excellence in pet insurance.
Insurer: Healthy Paws
By: Stacy
Very happy with Healthy Paws
I've been with Healthy Paws for several years now and only recently needed to submit claims for my aging doggy. In every instance, I have been very very happy with the immediate response and conclusion. It was simple and quick and the agents working were always so friendly and answered any questions. Their customer service is definitely exceptional. We are VERY happy with Healthy Paws. I recommended them to my sister with two dogs as well.
Insurer: Healthy Paws
By: Lily