Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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10/10 Highly recommend!
Every interaction I've had has been incredible! The representatives are so well trained, so compassionate, so friendly, and go above and beyond to make sure my questions are thoroughly answered and that I understand how everything works. The reimbursements have been accurately in alignment with my expectations based on my plan, and they have been timely. I'm so glad I chose Pumpkin to help me care for my little old dog!
Insurer: Pumpkin
By: Angi H
Great customer service
Great customer service, I had 4 claims in 1 month due to infections and surgery - it took 2 tries to get all the docs to the correct spots, but once they had them the claims were processed in a few days, then a couple days and I have money in my account. Overall a fairly good start, especially compared to human insurances.
Insurer: Embrace
By: russellclan.amado Russell
Terrible experience one minor ticket…
Terrible experience one minor ticket doubled my insurance rate is this a joke? Never in my life have I had my insurance double for 1 minor speeding ticket 10 kms over lol will never recommend this company to anyone
Insurer: Sonnet
By: Devon Hipfner
Agent was empathetic and helped
Agent was empathetic, helpful creative and responsive.
Insurer: Fetch
By: NordVPN Customer
Pet's Best is the BEST
Pet's Best is the BEST! 6 years of their services and two Chow Chows.. Thank you for always being there for us! Cindy, Raimondo(chow) and Vonna (Chow) in Heaven
Insurer: Pets Best
By: Cynthia Votto
Excellent customer service, great transparency and knowledgeable!
I'm a new cat mom and learning everything as I go, which is exciting and scary! I knew I wanted to get insurance for my sweet girl, Kitty but had so many questions and things I wasn't sure of. I called and spoke with Aileen and she was so kind and knowledgeable and answered all of my questions and didn't make me feel dumb for asking. She didn't pressure me into starting a policy which I appreciated very much. I gave it some time and continued researching online and each time I compared companies, Fetch always came out on top with what I was looking for. I called again with some questions and got to speak with Aileen again which was so nice and comforting! She answered my additional questions and eased my concerns about a couple things. She never once made me feel rushed or unimportant to her. I really enjoyed our conversation, it felt like I was talking to one of my girlfriends! She definitely helped make an initial confusing decision, very easy for me. I'm excited for Kitty and myself to be part of the Fetch family! Thank you Aileen!
Insurer: Fetch
By: Heather Misko
Filed a claim for my dog having a small…
Filed a claim for my dog having a small mass removed from under her eyelid. The claim was handled without any issues and was completed in less than a week.
Insurer: Spot
By: David Pilossoph
What I like about spot is you can…
What I like about spot is you can submit your claim through their app and they respond within a few days. Their timely and the insurance is an excellent insurance because it gives back to you what they said they would.
Insurer: Spot
By: Thomas Nemmers
Great service
Thank you so much. While we were on vacation Grizzly our English Bulldog started having breathing issues. Grizzly was admitted and stayed overnight at the vet in the oxygen tank. When I submitted the bill I had an email within minutes. I was expecting to be asked for more information. I was pleasantly surprised to see my claim was approved. Pumpkin had been great
Insurer: Pumpkin
By: Warren
Simple and intuitive claim process
very simple and intuitive claim process, prompt response to claims submitted and a clear description of the EOB. Have been with Embrace for over 4 years and have never had a need to appeal a claim or even call them with an issue. Claim handling is pretty seamless.
Insurer: Embrace
By: Sishir Kumar Naguluri