Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Anthony - Olivia's dad
I never really thought I would need this service but I also never thought I would hear that my Dog had cancer. Trupanion has been there helping me through a dark time in my life.
Insurer: Trupanion
By: Anthony
Everything was handled in an efficient manner and instructions were easy to follow.
Everything was handled in an efficient manner and instructions were easy to follow. However, Trupanion was supposed to have contacted our Vet. to get the final report however I don't think that has happened as we have not been paid as yet.
Insurer: Trupanion
By: Robert
Fast Service
fast service
Insurer: Trupanion
By: Alfred
I want the very best care for my Cavachon and knowing that Trupanion is there for me gives me peace of mind.
I want the very best care for my Cavachon and knowing that Trupanion is there for me gives me peace of mind. Everyone Iâve ever spoke with at Trupanion was helpful and caring.
Insurer: Trupanion
By: Debra
Kristin was great at explaining my concerns
Kristin was great at explaining my concerns
Insurer: Trupanion
By: Barbara
Thank you Allison
Your rep Allison answered all of my questions in a professional knowledgeable yet friendly manner. Iâve already recommended her to a friend.
Insurer: Trupanion
By: Barbara
Thanks for the quick response!
Thanks for the quick response!
Insurer: Trupanion
By: Karen
Trupanion is the best!
Our experience with Trupanion is always excellent. I love the simple claims submission process and your customer care representatives are always easily reachable without long hold times. Everyone is always so kind, empathetic and understanding. Payment for claims is also very easy and fast. I always recommend Trupanion to every pet owner I know.
Insurer: Trupanion
By: Sean
Trupanion pays claims quickly and happily answers every question I have.
Trupanion pays claims quickly and happily answers every question I have.
Insurer: Trupanion
By: Clare
Trupanion's customer service is the best.
Trupanion's customer service is the best. She was very professional and extremely helpful in making sure that all of my concerns and questions were taken care of. Thank you for being there!
Insurer: Trupanion
By: Cooper