Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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First claim reimbursement was quick
This was our first claim and once all the required paperwork was submitted, it wasn't long before the claim was reviewed and processed. Very easy process and the lady I spoke with (Jaclyn K) was knowledgeable, helpful and very pleasant to deal with.
Insurer: Furkin
By: Louise
Because she was nice friendly and helpful
Because she was nice, friendly and helpful
Insurer: Trupanion
By: yenisel
First experience getting pet insurance
Megan Carlen was very polite and professional, explained options and answered all questions.
Insurer: Trupanion
By: Stephen
It was extremely easy to submit my claim.
It was extremely easy to submit my claim. I submitted invoices that had both emergency and non emergency care. Trupanion conducted a thorough and fair review and I revived the payment direct deposit. I used a different pet insurance previously and never even figured out how to submit. Trupanion is quality service and terrific customer service. I would definitely recommend them to other pet owners.
Insurer: Trupanion
By: Sarah
Satisfied new customer
Fast enrollment. Professional service representative who provided information that made it easy to make a decision on what coverage to obtain. Also recommended by our Vet.
Insurer: Trupanion
By: Shirley
1 received complete satisfaction Lisa was very competent.
1 received complete satisfaction Lisa was very competent. ,
Insurer: Trupanion Canada
By: Michael
Best Pet Insurance
Always easy dealing with Trupanion. No better Pet Insurance Company.
Insurer: Trupanion Canada
By: Linda
Amazing
As a clinic worker, always love dealing with the staff and everything is user friendly
Insurer: Trupanion Canada
By: MEAGHAN
Good service
Good service
Insurer: Trupanion Canada
By: Ann
Kelly was friendly helpful and courteous
Kelly was friendly helpful and courteous
Insurer: Trupanion Canada
By: David