Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Pet Insurance
I recently signed up for MetLife pet insurance and am very happy with the service provided. It is easy to submit claims and they reimburse you in a timely manner. I highly recommend pet insurance to dog owners!
Insurer: MetLife
By: Eloisa
Don’t buy
HATE HEALTHY PAWS. DON’T BUY. I started insurance when my dog was 8wks. He’s had health issues, mostly stomach and allergiy-related. They raise my rates $10 every year I use a lot of insurance. Isn’t the point of buying insurance early that you’re protected? I hate it but don’t have much of a choice as he has preexisting conditions now.
Insurer: Healthy Paws
By: Gus
Anthony - Olivia's dad
I never really thought I would need this service but I also never thought I would hear that my Dog had cancer. Trupanion has been there helping me through a dark time in my life.
Insurer: Trupanion
By: Anthony
Everything was handled in an efficient manner and instructions were easy to follow.
Everything was handled in an efficient manner and instructions were easy to follow. However, Trupanion was supposed to have contacted our Vet. to get the final report however I don't think that has happened as we have not been paid as yet.
Insurer: Trupanion
By: Robert
Fast Service
fast service
Insurer: Trupanion
By: Alfred
I want the very best care for my Cavachon and knowing that Trupanion is there for me gives me peace of mind.
I want the very best care for my Cavachon and knowing that Trupanion is there for me gives me peace of mind. Everyone Iâve ever spoke with at Trupanion was helpful and caring.
Insurer: Trupanion
By: Debra
Kristin was great at explaining my concerns
Kristin was great at explaining my concerns
Insurer: Trupanion
By: Barbara
Thank you Allison
Your rep Allison answered all of my questions in a professional knowledgeable yet friendly manner. Iâve already recommended her to a friend.
Insurer: Trupanion
By: Barbara
Thanks for the quick response!
Thanks for the quick response!
Insurer: Trupanion
By: Karen
Trupanion is the best!
Our experience with Trupanion is always excellent. I love the simple claims submission process and your customer care representatives are always easily reachable without long hold times. Everyone is always so kind, empathetic and understanding. Payment for claims is also very easy and fast. I always recommend Trupanion to every pet owner I know.
Insurer: Trupanion
By: Sean