Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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We recommend Spot Insurance for Your Pets We are in our 70’s and have never had…
We are in our 70’s and have never had insurance on our pets until 3 yrs ago. I researched and decided on Spot Insurance. Our first claims were this yr and I was skeptical. Our Vets office filed my pets claim and Spot kept me informed about the status of Our claim and paid just like they said they would and in a timely manner . We are grateful to have found a good insurance company for our pet 🙏❤️
Insurer: Spot
By: Kathy Murray
Great customer service
Prompt, courteous customer service.
Insurer: Spot
By: Janet White
Nadine Van Ness was very helpful
Nadine Van Ness was very helpful and she answered all my questions, and she helped me get set up with an insurance policy for our recue puppy.
Insurer: Fetch
By: Jerry Donnelly
Pets best is the most wonderful…
Pets best is the most wonderful company. Being insured by Pets Best allows me to treat my dog for whatever is needed. It’s give me ultimate peace of mind because I can say yes to what the vet wants to do. Nothing is more precious to me than my dog and to be able to give her to finest healthcare is priceless. Thank you Pets Best.
Insurer: Pets Best
By: Rocco Castellano
Super easy claim process and supportive
I’ve used Spot Pet Insurance for a few years now for my dog. About two weeks ago I had to rush dog to the pet emergency and Spot helped bring relief to an already stressful situation. I was worried the claim process would be complicated and long, but it was the exact opposite! I was able to submit a claim and have it processed within a week, then I got reimbursed just 2 days later. I highly recommend Spot and I thank them so much for their support during a tough time.
Insurer: Spot
By: Camila Peralta
Accounts
Every time I called the representatives have been so helpful answering my questions and helping me set up any accounts.
Insurer: Prudent Pet
By: Kia
Pets Best Gives Pet Owners Peace of Mind
Pets Best reviews and responds to claims quickly and they honor the details of the policy. We have had our dog and two cats have illnesses and accidents in the last year. Without Pets Best, we wouldn’t have been able to afford their care.
Insurer: Pets Best
By: Jessica
If you are looking for pet insurance, look no further thank Healthy Paws!
I’m cannot recommend Healthy Paws enough! My pup just had very expensive CCL surgery, and HP processed my claim and sent reimbursement before my credit card bill was even close to due! And they even reached out to see how she was doing!
Insurer: Healthy Paws
By: Keri Chervitz
Three Claims In and I gave Spot pet Insurance a 5/5 on all three!
I’ve had three claims now with Spot pet insurance and I have been very pleased. Staff was so helpful and friendly when I called, very caring about my sick pup. All three claims were processed and paid in 7-8 days. App is easy to understand and follow, and submittal process was simple.Everything worked as expected. I tell people all the time about it because so many have had bad experiences with pet insurance. I read the details of my policy when I signed up originally (which honestly was just a few pages and in Easy-to-understand language), and knew what I was buying up front. I also love all the variable pricing options so I could buy what made sense for us. This is a no-brainer 5 star rating!
Insurer: Spot
By: Erika Williams