Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Run Far Away from Metlife Pet Insurance
Over a month and still haven't received the approved claim funds in over a month. They said they would Zelle on November 16 but still haven't. Later they said it would be deposited in to my bank account within 1-3 business days but haven't. I've spoken to Customer Service several times but no resolution yet.
Insurer: MetLife
By: Shay
Trupanion is a blessing
We are fortunate to be able to see that Toby continues to receive the best care available for his rare cancer . He has an inoperable tumor behind his ear on the occipital bone. But he's doing great at this time. Our Toby was given 3 months with us but he's in the 11th month & surviving with a wonderful happy attitude. Trupanion has made this horrible diagnosis easier for us with his coverage, ease of filing claims & quick reimbursement as we seek the best treatment options. Pet insurance is a must for our Toby & Trupanion is the only company we trust to stand behind their coverage with no surprises along the way.
Insurer: Trupanion
By: Trina
Terrible claim submission process and huge price hikes
I will never use Healthy Paws again. The monthly rates increase a ridiculous amount with no correlation to number of claims, etc. Submitting a claim is very difficult, keep needing more information. Overall a terrible company.
Insurer: Healthy Paws
By: Christine
Excellent customer service and very pleasant person.
Excellent customer service and very pleasant person.
Insurer: Trupanion
By: Martha
Excellent Experience
Easy to pick my deductible, easy to set up & pay, and very easy to understand. Thank you.
Insurer: Trupanion
By: Elizabeth
Excellent service with trupanion
It was an easy process to submit the claim. Communications were timely via text, and the claim was processed quickly and without issue. Overall an excellent experience
Insurer: Trupanion
By: Chris
Great experience and excellent service
Excellent representative explained different options. Very knowledgeable. Great experience.
Insurer: Trupanion
By: Herman
Great service
Jen excellently led me through the enrollment processâ and rates are reasonable
Insurer: Trupanion
By: Cindy