Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Excellent customer service and very pleasant person.
Excellent customer service and very pleasant person.
Insurer: Trupanion
By: Martha
Excellent Experience
Easy to pick my deductible, easy to set up & pay, and very easy to understand. Thank you.
Insurer: Trupanion
By: Elizabeth
Excellent service with trupanion
It was an easy process to submit the claim. Communications were timely via text, and the claim was processed quickly and without issue. Overall an excellent experience
Insurer: Trupanion
By: Chris
Great experience and excellent service
Excellent representative explained different options. Very knowledgeable. Great experience.
Insurer: Trupanion
By: Herman
Great service
Jen excellently led me through the enrollment processâ and rates are reasonable
Insurer: Trupanion
By: Cindy
Itâs the best pet insurance ever.
Itâs the best pet insurance ever. The customer associates are knowledgeable and work with you in every detail of the surgeries and other issues.
Insurer: Trupanion
By: Vera
trupanion has been a reliable form of insurance with great customer service.
trupanion has been a reliable form of insurance with great customer service.
Insurer: Trupanion
By: Laurie
Whoever I spoke to to care of all my needs
Whoever I spoke to, to care of all my needs
Insurer: Trupanion
By: Jonathan
Very pleased
Person I spoke to on the phone (Julie in Florida) was very pleasant and answered all my questions.
Insurer: Trupanion Canada
By: Guy
Happy to have enrolled my puppy
The customer service is excellent
Insurer: Trupanion Canada
By: Jaime