Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
Other Categories
Efficient and helpful!
Lemonade has made claims for my Lexi simple and easy. I had my funds in less than 48 hours with no hassle. Easy to upload and someone there on the chat if need assistance. This is one of the best things I’ve done as a pet owner, to get Lexi and my bank account the coverage they need!
Insurer: Lemonade
By: Gina
Very pleased
I have to say that the customer service from Lemonade was totally awesome. Everyone I interacted with was so professional and at the same time, kind and understanding.
Insurer: Lemonade
By: Sheila
Fast, easy, convenient claims process
The process for submitting a claim on my pups annual wellness visit and booster shots was super easy—the app walks you through step by step what info to enter and then easily uploading a picture of my invoice. I immediately received confirmation of the amount I would be reimbursed directly to my bank account. Awesome service!
Insurer: Lemonade
By: Michelle
Infuriating Experience with this company
I have been given the run around from the insurance company regarding a claim for my dog. I am being told that documents I uploaded are missing. I have been on the phone with three different people who all assured me they had everything they needed and I get told documents are missing and it’s a different document every time. I had a chat agent end the conversation in the middle of trying to resolve this issue. I have emailed documents over multiple times and even pulled up the claim in the app and was looking at the apparent missing document attached to the claim. I am so tired of being given the run around. They think I’ll forget about this but I’m not going to. I expect my claim to be processed and to be reimbursed for the amount promised on the policy.
Insurer: MetLife
By: Samantha
100% happy as always with customer care, coverage
I've always had excellent customer service with pets plus us. All staff super friendly & knowledgeable. They also helped me Navigate an easier way to submit my claims through the portal. Super patient with my limited experience. Very fast turn around.
Insurer: Pets Plus Us
By: Sharon
Very helpful company
We are very pleased with everything that Pets plus Us have done to help with the costs of covering vets costs. They have great customer service, understanding, and always willing to walk you through the steps for your claim.
Insurer: Pets Plus Us
By: Christine
Pets Best Insurance is the Best
I am very pleased with my insurance coverage with Pets Best. I purchased the Wellness and the Illness coverages to make sure my little girl gets the best treatment. I chose the 90% reimbursement and no limit on the regular coverage, at less than $100 a month my girl is completely covered from head to tail. Pets Best paid my claim fast, their service is awesome, their people are wonderful, helpful, courteous and friendly. All of which makes for a great experience when you have to use your insurance. I will keep Pets Best. It is definitely one of the best insurance carriers for animals. If anyone needs insurance for their pets, you should check out Pets Best.
Insurer: Pets Best
By: DIANE P
ASPCA insurance is great, I've been a loyal customer
ASPCA insurance has been very reliable for my girl Kali. Easy process in submitting claims and helpful friendly customer service. My pittie has been having really bad skin allergies this year but coverage has been great from ASPCA insurance. Appreciate you!
Insurer: ASPCA
By: Jamie