Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Extremely quick and works directly with the vet.
Extremely quick and works directly with the vet. Iâd never go anywhere else for pet insurance.
Insurer: Trupanion
By: Aline
Great and quick service
Quick response on payment to my vet or myself
Insurer: Trupanion
By: Barbara
Because they all been nothing but great with everything since I've purchased this insurance for my frenchie that turned out to have allergies .
Because they all been nothing but great with everything since I've purchased this insurance for my frenchie that turned out to have allergies . Fantastic customer service..
Insurer: Trupanion Canada
By: Linda
Customer service and turnaround time for claims is really good.
Customer service and turnaround time for claims is really good. Appreciate the app as it makes it easy to submit invoices. Also the coverage that we have for our pups is amazing, better than any other company we looked at when we decided to get pet insurance.
Insurer: Trupanion Canada
By: Emma
Full confidence we have chosen trupanion
Feel confident our puppy will have the best of care as was recommended by our vet and also pleased they do the paperwork.
Insurer: Trupanion Canada
By: Myrna
Great service
Great service
Insurer: Trupanion Canada
By: Shannon
Great service and plan options
Great service and plan options
Insurer: Trupanion Canada
By: Sarah
Service and coverage great - vets office could handle submission directly and very happy
Service and coverage great - vets office could handle submission directly and very happy
Insurer: Trupanion Canada
By: Alyssa
The rep I spoke to was friendly and always furry friendly interested.
The rep I spoke to was friendly and always furry friendly interested. He was very helpful too.
Insurer: Trupanion Canada
By: Danielle
Can Say Enough Great Things!!
This company delivers what they promise. They have been great to work with, pay without a run around, and their customer service is accessible and helpful. I will never own a pet without Trupanion coverage. I tell everyone one about it. Worth every penny.
Insurer: Trupanion
By: Victoria