Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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My policy has gone in ten years from…
My policy has gone in ten years from $360.00 per year to $3600.00 per year for the same amount of coverage. I realize that there is inflation and the cost of veterinary care has escalated as well.This seems excessive. Despite the good customer care and reasonably prompt repayment, I would choose a different company to insure my dog. Pet insurance has many additional companies who can provide service at a more competitive price. In the past I have recommended this company to all my friends and in online dog forums. I can no longer do that.
Insurer: Embrace
By: Rhoda Hartmann
The customer service rep that I talked…
The customer service rep that I talked to was very knowledgeable and was a great help with my issue.
Insurer: MetLife
By: Neil S
Great coverage & pricing
Knowledgeable, friendly customer service folks, reasonable pricing, great pet coverage options,
Insurer: Prudent Pet
By: robbs
finally !!!
finally !!! A company that stands behind what the say . my dog got sick and it cost me . almost 4,000 dollars to get her well . Spot reinbrust me more than half of that money back and did it in less than a month after me filing the claim . and they did two follow up e-mails to make sure I was happy with the amount.
Insurer: Spot
By: Waddell Monroe
Customer service is great and claims are paid fast
Customer service is great. So nice not to have to do everything via email or chat. The phone reps pick right up. So easy to submit a claim and get reimbursed. All claims have been paid as outlined in the policy with no issues. I normally get deposit 48-72 hours after I submit my claim. So far they have paid almost $9k this year due to my dog being diagnosed with Lymphoma.
Insurer: Embrace
By: John Morrison
The benefits and the customer service.
The benefits and the customer service.
Insurer: Spot
By: Cynthia Donnell
Fairly quick to reimburse & website is…
Fairly quick to reimburse & website is easy to navigate
Insurer: Spot
By: Barry Hans
Claim was handled quickly and fairly
My cat Piper had an unknown mishap that left him lame in his right front leg. I took him to the vet, who treated him with several injections. Piper recovered within a few days. Pumpkin paid the claim promptly. I am happy with their service.
Insurer: Pumpkin
By: Douglas
Great representative who resolved my…
Great representative who resolved my issue right away
Insurer: Embrace
By: Lydia Bulas
My First Claim Experience
I made my first claim this month. Spot’s website was user friendly. I received an acknowledgement email and specific additional information needed. I received another acknowledgment email. A final email the next day stated that the claim was accepted and asked if I preferred a check in the mail or directly into a bank account. Couldn’t be better.
Insurer: Spot
By: Customer