Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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So glad we got this insurance
Wr adopted 2 cats after being pawless for a couple of years. I decided to get insurance, thinking it really wouldn't pay off for a few years. Within the 1st year and a half, both had major dental surgeries totalling over $4000 and Met Life paid with no issues. Approved within a couple of days and the money deposited within a couple of days after that. The online submission takes just a couple of minutes. I cannot recommend them highly enough.
Insurer: MetLife
By: VIKI
Thankful for Insurance
My Husky had an unexpected illness, and in the midst of stress, knowing I had insurance provided a sense of calmness. Filing a claim was easy, they walk you through it, and I revived help paying for the bill!
Insurer: Lemonade
By: Fatima
Good coverage and excellent service
I've had several claims with Healthy Paws for my older labrador. They've clearly explained his coverage and what documentation is required for care. The claims process is extremely easy and the response is fast. Healthy Paws has been very fair and open with covering my dog's surgery claims. I give them a whole hearted recommendation.
Insurer: Healthy Paws
By: J
Would Recommend Healthy Paws
We've had a wonderful experience with Heathy Paws. Our pup had to undergo three eye surgeries before he was 6. Heathy Paws made it an easy decision to give our dog the best care. Submitting a claim could not be easier. I would recommend Heathy Paws to any dog or cat owner!
Insurer: Healthy Paws
By: Shelly
ACL Surgery
My 3 year old Mastiff torn his ACR and had a major surgery to repair the damage. This surgery was approx. 10k. Pet Plus Us was extremely easy to submit my claim and paid within days. I would recommend them to anyone with a pet.
Insurer: Pets Plus Us
By: Rick
It's paid for itself!
Healthy Paws is a great insurer for both my rescued greyhounds that were racer's in Tijuana, MX. I've insure them since their adoptions. Overall the price is reasonable and does increase with the age of the pet, not the number of claims. My male has developed 2 autoimmune diseases and sees a Dermatologist and an Internist. He's also had a dog attack along with other mishaps requiring emergency care and surgeries. Overall the claim process is a snap and I'm reimbursed direct deposit in 1 - 2 days. I couldn't be happier!
Insurer: Healthy Paws
By: Cecilia
Lucy
My 5 year old chocolate lab Lucy had TPLO surgery after a cruciate tear to her knee. I have had the accident only policy for about 5 years. My policy has a $250.00 reducible and 90% pay. The claim was easy to file online and they were easy to speak to by phone. My claim was processed very quickly and I had my reimbursement in about 5 days after filing it. I am so glad I had this coverage and am very happy with this company.
Insurer: ASPCA
By: Marjean
EXCELLENT customer service
Thank you Pets Best for making our claim with you so SUPER easy. Your OUTSTANDING customer service is Greatly appreciated!! Tha Langs
Insurer: Pets Best
By: Gina
Highly recommend Healthy Paws Pet Insurance
I would highly recommend Healthy Paws pet insurance for every pet owner. Healthy Paws have saved me so much money over the past 5 and a half years. I have three cats that have had numerous claims over this period of time. First of all I highly suggest getting pet insurance the same day you bring a pet into your home. Healthy Paws is very responsive and very quick to reimburse directly into your bank account. They make it so easy to submit a claim and the explanation of benefits are very understandable. Again I highly recommend healthy paws pet insurance. Thank you Healthy Paws.
Insurer: Healthy Paws
By: Tammy
A good service at a bad time
I have been very happy with the services provided. It is easy to submit a claim and receive your payment, and even discuss with customer service (a rarity today). Would recommend to anyone for their beloved pet.
Insurer: Healthy Paws
By: William