Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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You guys paid the claim right away…
You guys paid the claim right away appreciate it thank you
Insurer: Spot
By: Tami Dempsey
First time experience with Spot
First time experience with Spot, of filing a claim. It went very smooth, and Spot processed my claim within 4 days of submitting my bills and documents from the vet. So glad I took out insurance on my pet.
Insurer: Spot
By: Patricia
Very quick response to claim and very…
Very quick response to claim and very fair outcome. A Great experience overall :)
Insurer: Pumpkin
By: Nick Roman
Great
Aileen Andino was great answer all my questions and told ever thing about it
Insurer: Fetch
By: Dennis Gasper
New customer
She was great I would love to speak back with her
Insurer: Fetch
By: Cheryl
My fur baby got sick spent 4 days in…
My fur baby got sick spent 4 days in the hospital. Turned in form etc.... they covered my policy QUICK! No hassle! Wish everything else was so dependable. LOVE LOVE LOVE Spot Pet Insurance!
Insurer: Spot
By: Roland
Good communication and claim quickly…
Good communication and claim quickly paid
Insurer: Pumpkin
By: Spotz'
Thank you Abe for your assistance
Thank you Abe for your assistance. I’ll be sure to reach out to you once I know the situation with my kitty Kenny!
Insurer: Spot
By: Christina Racelis
Best pet insurance ever
When I called to get, I don’t know if it’s called preapproval but the equivalent of preapproval for my dog surgery I was told yes absolutely it would be covered submitting the claim was so easy and I received reimbursement of 90% within 3 to 7 business days no questions asked no delays.
Insurer: Pumpkin
By: Christina Kissick