Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Never had a claim paid and wish we’d never gotten insurance
Our premium has jumped to almost $300 per month. We’ve paid an insane amount over the years to not have a single claim ever covered. No phone number to call, just emails back and forth. Wish very much that we had never gotten insurance.
Insurer: Fetch Canada
By: Christine
Best Pet Insurance
I have had dogs all my life and have gotten insurance for them. By far, this is the best insurance to date. Starting a claim is super easy and my reimbursement goes right into her account. Yes, she has her own account so I can track how expensive she is :) Also, if you need to speak with a person, they are always very courteous and knowledgeable. I am not sure how anyone can give this company only a rating of 2. Some people just expect entirely too much from everything in life. Met Life will give you good value for your money and protection for your pet. Their rates of reimbursement are also much more comprehensive than other companies I have dealt with. I recommend them to all my friends with fur babies.
Insurer: MetLife
By: Millie
Very easy to use
I never had any issues dealing with pet plus us. They were always easy to get ahold of if I had questions. The portal makes it very easy to submit claims
Insurer: Pets Plus Us
By: James
Great Experience
I’ve submitted 3 claims in the past year and it easy to submit them online and I received my payment pretty quick. Customer service has been great as well.
Insurer: MetLife
By: Jennifer
Great Insurance...
My pup had to have eye surgery to remove his eye. I called to see if they cover this procedure and hey told me that it would be covered and that put my mind at ease. The people at Met Life were quick to respond and very courteous. The claim was reimbursed quickly. Would recommend this company for all your fur-babies. Thank you, Met Life for taking care of Andy.
Insurer: MetLife
By: Sherry
Treated with care and concern
Very impressed at the courteous and speedy way with which my claim was handled. From my first contact to the final approval email, I was treated with care and concern for Bella.
Insurer: Trupanion
By: Karen
Amazing!
Lemonade is amazing- submitting a claim is so easy and they walk you through each step. The final result of the claims are fast and thoroughly explained, and when a claim is approved, they deposit the money right into your bank account in a couple days! Any questions I’ve had were answered quickly and thoroughly and I love knowing my pups health is covered by them.
Insurer: Lemonade
By: Alyse
Healthy Paws is the best!
Healthy Paws is fantastic. We have never had issues getting out pets' emergency cares covered, and the customer service at Healthy Paws goes above and beyond, even reaching out to check in after hospitalizations, and sending condolences when our pets have passed. I truly can't recommend Healthy Paws enough!
Insurer: Healthy Paws
By: Samantha
Claim
Everything went flawlessly. The customer support was excellent! Great job : )
Insurer: Trupanion
By: Joel
Petsbest Has Gone Downhill
Petsbest use to be amazing. However, I am not struggling to have them pay. The claim was approved with a statement of how much they would pay. However, the money has not been deposited and every time I call Petsbest I am told to wait a few more business days. Every time I talk to someone I am given a different excuse as to why they haven’t paid. I use to recommend Petsbest but I will not recommend them anymore.
Insurer: Pets Best
By: Daniel