Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Cause he was awesome.
Cause he was awesome. Talking to him felt comfortable, easy and honest. I hate feeling like someone is reading a script and Jason sis the opposite. Talked with me, explained stuff and even chatted about his dog when inquiring about the hydrotherapy. Def enjoyed his disposition and so glad I chose trupanion even more. (Recommended by my vet tech friend)
Insurer: Trupanion
By: Jennifer
Compliments
Good customer service on the phone
Insurer: Trupanion
By: Mary
Great person answered all my questions
Great person answered all my questions
Insurer: Trupanion
By: Maryanne
Great product!
Easy to sign up. Customer service was prompt, friendly and useful. Seems like trupanion is the best pet insurance value.
Insurer: Trupanion
By: James
I'm not sure Trupanion is worth the extra money but the CSR was excellent
I'm not sure Trupanion is worth the extra money, but the CSR was excellent
Insurer: Trupanion
By: Mark
Pet insurance done perfectly
You are wonderful to work with and have been a constant source of support. I can't wait to provide a forever home for another dog, and I will certainly get in touch again as soon as I do. Thank you.
Insurer: Trupanion
By: Roby
Super informative.
Super informative. I also felt like they genuinely cared to help me and my dog.
Insurer: Trupanion
By: Emil
Trupanion is the best!
Submitting claims through Trupanion is always quick and easy. We can't say how much we have appreciated Trupanion's services and would recommend them to anyone seeking pet insurance.
Insurer: Trupanion
By: Nicholas