Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Dog illness
Great quick fast service. Feeling much better.
Insurer: Pets Plus Us
By: Laurence
Fast and efficient claims processing
My claim was submitted and processed quickly and efficiently.
Insurer: Healthy Paws
By: Laurie
Seamless, compassionate, timely
I am so thankful we enrolled in Healthy Paws. Our one year old kitten somehow found and ate two small Nerf darts and although the foam part came up/out, the plastic tips didn't pass like we'd hoped. She had two blockages and we were at our regular vet, the emergency clinic and the surgical emergency. All the imaging, the surgery, the meds ... and more. It was a lot. I had peace of mind before all this happened, after diligently researching and asking around about insurance policies. Healthy Paws was the best choice. And-- two days after the claim, the money was deposited straight to my bank account. Whew, so glad it turned out well-- and our kitty after a convalescence is back to being bouncy and happy.
Insurer: Healthy Paws
By: Valerie
Suberb Provider
Dear Trupanion You provide an excellent service to pet owners and of course their loved pets.You are Tru to all the care provisions stipulated in your documents-a rare experience.Not only are your coverages very fair but your reimbursements are extremely prompt. Congratulations to a superb team. Nino Fernandez
Insurer: Trupanion
By: Nino
Happy Customer
I couldn't be happier with MetLife. Little did I know that our 16 month old lab would end up with yeast and bacterial infections in his paws, followed by a serious ear infection. The vet was trying their best to find the right treatment to make Max better. We were at the vet weekly for awhile. MetLife paid for everything. Sometimes there was a little delay in getting them the doctor notes, but once in hand, everything was processed very quickly. Thank you!!
Insurer: MetLife
By: Margaret
Satisfied with MetLife Pet Insurance
I have had MetLife for a few years now and it is easy to submit claims, I have always received answers in a timely manner and have never argued with any of their decisions, everything has been approved except for one small item and I understood that. MetLife has been a good company for my pets.
Insurer: MetLife
By: Connie
Easy to work with
When my sweet dog reached 8 years old, she was diagnosed with Cushing's Disease, not only does this entail several blood work ups every year, but also a monthly medication that cost $90. I never had an issue submitting or being reimbursed for a claim. Metlife was always prompt with payment. When she was 10, I found out unexpectedly that she had an inoperable brain tumor. I chose to not have her suffer and had her put to sleep and cremated. The staff was so kind when I called with questions. I submitted the paperwork, and they did need additional paperwork, but they were prompt once I sent it. They were very understanding. I would definitely insure future pets through MetLife.
Insurer: MetLife
By: Cathelyn
WORST INSURANCE COMPANY EVER, AND THAT IS SAYING SOMETHING
EXTREMELY DISHONEST COMPANY So far I am not impressed. I'm not sure who is writing reviews on line for them - all I have done is pay premiums and when I submitted my dog's wellness & vaccines this week it went into "being reviewed" status. Others say they pay same day, but that is not my experience. I am still waiting. I will update this if they ever pay (and obviously will be canceling the insurance & trying to figure out where to report them in my State if I don't hear back in a timely fashion). 2/5/24: Crickets. Still waiting. Not sure why these folks with cats are getting immediate payment. That has not been my experience in getting wellness covered for my dog. 2/7/24 - I will be turning this over to my husband, who is a corporate attorney. These jerks are not going to pay the claim unless forced. They haven't even looked at it. SAVE YOUR MONEY AND FIND OTHER COVERAGE.WOR
Insurer: Lemonade
By: Jill
Peace of mind
When it comes to pet insurance, people often focus on the cost and not the benefit. I picked Healthy Paws for their incredible reputation. Years later I was not let down when an emergency led to thousands of dollars in veterinary bills. Filing a claim was easy and Healthy Paws reimbursed me quickly. Such a relief! I highly recommend them.
Insurer: Healthy Paws
By: Bryan
Owner of Pet
Great company...always quick to evaluate and process my claims and provides excellent explanation of the benefits. Recommend Healthy Paws to all my friends who love animals
Insurer: Healthy Paws
By: Cindy