Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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fair and quick
Easy to submit claims and always fair treatment
Insurer: Pets Best
By: Tracy Grace
Claims easy to submit and processed…
Claims easy to submit and processed timely.
Insurer: Spot
By: CM
Spot is great!
My dog was recently diagnosed with a mast cell tumor so we have had a lot of specialist visits, a trip to urgent care, and surgery. I have never really had to use his insurance before because he has always been pretty healthy so I was a bit nervous with all of the upcoming appointments and costs. I work in veterinary medicine and see how some of the pet insurance companies let clients down but Spot was always one that I heard great things about. The process to submit the insurance claims after each of these visits was so easy. The claims were processed very quickly and after I met the deductible I was reimbursed within just a few days. Spot Pet Insurance definitely put my mind at ease over these last few months and I’m glad I went with it.
Insurer: Spot
By: Riley
Not worth it, hidden escalation, less coverage, poor response to policy holders
Have been a customer for 10 years with our dog. While the claims process has been fine over the years, slowly but surely they’ve raised premiums and reduced coverage. Now, they announced changes that more than double the monthly premium. So at 110+/month and minimum deductible of $750, I need to pay more than $2000 in a year before I am able to only be reimbursed 50%. Not sure how that is worth it for most people with relatively healthy dogs like ours. I won’t be returning as a customer in the future given their poor response to these changes when I called and messaged for an explanation, won’t recommend them.
Insurer: Healthy Paws
By: Kevin Stolzenbach
Submitting a claim was easy and paid…
Submitting a claim was easy and paid quickly. Great service!
Insurer: Pumpkin
By: Mary Simons
I like this insurance they help me and…
I like this insurance they help me and is very confidencial
Insurer: Pumpkin
By: Rosa
They are fast no hassle pet Insurance
They are fast no hassle pet Insurance
Insurer: Pets Best
By: Amanda Webster
Avoid Embrace - Professional Claim Denial Service
I trusted Embrace to protect my cat. Instead, I got an expensive lesson in insurance bad faith practices. The Setup: Monthly premiums paid on time. Comprehensive policy purchased. My cat develops health issues requiring a diagnostic workup. The Gaslighting: When my vet requested basic claim transparency (what's denied vs. covered), Embrace ignored the request. Their adjuster's solution? Have the veterinarian write an appeal letter for review by "our chief underwriter"—the same person who made the original denial. What This Really Means: You're not buying insurance coverage. You're funding a claim denial factory that uses veterinary practices as unpaid administrative staff while hiding behind fake appeals processes. For Fellow Pet Parents: The premiums feel affordable until you realize you're paying for the privilege of being professionally obstructed when your pet needs care. Embrace has turned claim denial into an art form. Bottom Line: They sell peace of mind but deliver bureaucratic warfare when you're most vulnerable. Your pet deserves better. You deserve better. Choose literally anyone else.
Very satisfied with Embrace
Great phone help to get claim submitted (computer glitch). Quick resolution to claims.
Insurer: Embrace
By: Ronnie Cohen
Our Jaxon
Found ourselves with our 6month old pup showing signs of pneumonia. Of course we had to find out with x-ray and other tests. Although nervous, we needed to find out. I worried we would get thru this and then have back and forth calls, paperwork and all going back and forth with insurance. I was relieved to see that it all was smooth and the money was in very, very shortly. Relief for that experience and knowing future ones, if needed, will be the same. Thank you. Staff was tremendous.
Insurer: Furkin
By: Gail