Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Answered my question had no problem very businesslike and to the point
Answered my question had no problem very businesslike and to the point
Insurer: Trupanion
By: Vincent
As always got the info.
As always got the info. I needed to ask on Teddy's insurance at Trupanion. Roxy was polite & answered all ?'s I had. I would recommend Trupanion to anyone in need of pet insurance.
Insurer: Trupanion
By: Sandra
Because I am still waiting to hear back from him with regards to a recent invoice that was processed incorrectly.
Because I am still waiting to hear back from him with regards to a recent invoice that was processed incorrectly.
Insurer: Trupanion
By: Lucy
Matt was very informative and very quick with his responses to questions asked.
Matt was very informative and very quick with his responses to questions asked. Pleasure dealing with Matt
Insurer: Trupanion
By: Ron
So easy! :)
Signing up for Trupanion Pet Insurance was user friendly and very simple.
Insurer: Trupanion
By: Denise
Same as above
Very fast and reliable service. Pepper hasnât had the best health during the course of her 6 months but relying on Trupanion to be true to their word has helped diminish some of our stress. Well done Trupanion!
Insurer: Trupanion Canada
By: Shelley
Highly Recommended Pet Insurance
I originally purchased pet insurance based on concerns in future for hip dysplasia. Unfortunately, we've had some medical and dental issues with our dog. Healthy Paws Insurance not only provides us with how to care for our pets, a blog with other owners, but an ease in dealing with expenses. The process is easy, efficient and very timely! We just got another one - puppy, and she's signed up as well. Thank you for caring about our fur babies!
Insurer: Healthy Paws
By: Rose
Great to work with
Trupanion has been easy to work with and very helpful. My coverage is enabling me to afford to diagnose and treat my dog’s brain tumor with radiation treatment. I wish I’d understood when I got the policy that I needed to select an option to cover physical therapy and acupuncture; that wasn’t clear to me.
Insurer: Trupanion
By: Ted
My MetLife Experience
Our experience with MetLife has been very good and I highly recommend them.
Insurer: MetLife
By: Harold
Prompt and helpful support team
I just signed my puppy up recently for insurance coverage in the unlikely event he ever becomes ill or has an unforseen accident so I had some questions for the representative. I received a call promptly and the agent was very helpful and answered all my questions regarding my policy. He was kind and friendly too and I am so glad I chose to go with Furkin.
Insurer: Furkin
By: Tracy