Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Life Saver
Pets Plus Us Pet Insurance has been such a great help for Bonnie our pug. She has had some health challenges and fortunately the Breeder set her up with pet insurance and we kept it up. It was the best thing we did.. Our family cannot thank Pets Plus Us enough - it has been such a great help to keep Bonnie in good shape. She had a recent breathing scare and needed emergency help - Pets Plus Us came through again with their assistance. Thanks Pets Plus Us!
Insurer: Pets Plus Us
By: Jacqueline
Pet insurance
Pets plus Us has literally been a life saver for our little dog he ended up with many health problems and Pets plus us has honoured the vet bill claims without question I would highly recommend this insurance The customer service representative have been very friendly, professional and competent Thank you
Insurer: Pets Plus Us
By: Catherine
Relieved
When our 14 month old cat had to get many tests and treatments, I was nervous of how the insurance process would go. We were extremely pleasantly surprised with the ease and smooth process of the Pets plus us company. Thanks for making a very stressful event (of our cat being sick) that much easier. Much gratitude
Insurer: Pets Plus Us
By: Gillian
Insurance claim
The agent I spoke with was very helpful. All my questions were answered. The agent made filing a pet insurance claim a very quick and painless process
Insurer: Pets Plus Us
By: Jeffrey
Great help with dental bills
Appreciate the way Trupanion has handled the claims for our cat's dental bills. Extractions are not easy for any of us to deal with, but this company helped make it easier to juggle costs in a timely fashion. When a question came up, staff was there to help in a knowledgeable and courteous fashion.
Insurer: Trupanion
By: Patricia
Ms.
I have been so happy with Met Life. It's easy to submit a claim and it is processed quickly. The emails from them explain the payment and how the claim was processed. I got this insurance when I adopted a 13 year old kitty from the shelter in March 2020. She developed a lot of issues and needed daily medications. I just had to put her to sleep the 2nd of January. A very sad day. I received a beautiful card from Met Life. They are very caring staff. I can't say enough good things about them.
Insurer: MetLife
By: JUDI
Trupanion Great
I have been paying my insurance premium for the 10 years that I have had my 2 cats and submitted my first claim for the current medical condition Oct 2023. At the time customer service could not have been more helpful in leading me through the submission process and responsive to all of my questions. All aspects of my claim were handled in a very timely manner. For a recent repeat of the same medical condition I submitted my claim immediately and within 24 hrs it was approved and settled with a detailed claim summary. Cannot ask for more service than that!!!
Insurer: Trupanion
By: Margaret
Fantastic Pet Insurance
I can't say enough good things about Healthy Paws! The claims process is incredibly easy, the turnaround time is extremely fast and they are great about covering your pet. We had Healthy Paws with our first Golden Retriever and they were a life saver in terms of vets bills as they got older (she lived to be almost 15). We have them again with our Golden Retriever puppy, who unfortunately has had tummy troubles and hurt her paw. They have been terrific again.
Insurer: Healthy Paws
By: Eve
Best Service
I was so relieved and impressed with petsplusus insurance. I have had it for about 7 years and luckily have not had to use it much. The staff are always considerate and helpful. My reimbursement was done quickly and accurately. Thank you
Insurer: Pets Plus Us
By: Michelle
Totally worth the small monthly fee.
Great company. Super fast turn around time for reimbursement. Fantastic customer service. Was a lifesaver the first few months of our “I love to eat socks” bernedoodle. And the one time only annual deductible is a great benefit.
Insurer: Healthy Paws
By: Rachel