Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Compassionate company
Customer service was wonderful with all my questions and they covered Violet’s emergency visit without any issues. I was already very stressed and nervous and they just took one stress right off my mind.
Insurer: Pumpkin
By: Tracy
Mandy
"I adopted Mandy when she was a year and a half. I never took insurance out before on a dog, but due to her size I thought it was a good idea because of things that can happen to large dogs, hip dysplasia, ACL, etc. Then my precious Great Pyrenees at the tender age of 4 1/2 developed Mast Cell Cancer. We went through four different chemo cocktails trying to stall the growth, but lost the battle 6 months after her diagnosis. The insurance was a god send for us. Don't know how we could have afforded all the treatment she needed. The claim process was very easy and claims were paid quickly. I will absolutely use your company again when I am lucky enough to find the next love of my life. "
They were helpful and took time with me…
They were helpful and took time with me to explain things I didn’t understand they were friendly and respectful
Insurer: Spot
By: Emilie Morris
You guys are great!
You guys are great! Very timely claims processing and very helpful with any questions I had.
Insurer: Pumpkin
By: customer
Great customer service
Fortunately, My dog has been pretty healthy. I will say though, every communication with Embrace has been pleasant and they are always responsive. They respond quickly and never mind answering questions about your policy or bill.
Insurer: Embrace
By: Alice-Ann Darrow
Sonnet insurance is the best by far
We needed to changesomething on our home insurance. Our request was handled quickly and efficiently
Insurer: Sonnet
By: Janice
Spot pet Insurance is a super company
Spot pet Insurance is a super company - very efficient and timely with their reviews and explain all claims completely - payments are sent in a reasonable amount of time
Insurer: Spot
By: Carol Niad
Great Pet Insurance
Andrea helped me on the phone today. She was very patient in answering all my questions. She was very kind and cheerful. We've been with Prudent Pet Insurance for a few years. They process the claims quickly and pay out just as fast. Anytime I have a question, there is always someone available to help.
Insurer: Prudent Pet
By: theresarunshotmail.com
Fabulous customer service reps
Lauren was knowledgeable, kind, personable, and honest. She made choosing pet insurance with Fetch a breeze. I highly recommend working with Fetch!
Insurer: Fetch
By: Maija Anstine
I am a veterinary professional and this…
I am a veterinary professional and this by far is the best pet insurance I have dealt with. Very happy with this pet insurance company. Thank you Spot!
Insurer: Spot Canada
By: Nicola Murphy