Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great, but check your premiums at renewal time
Hartville offers a lot options for policy limits, reimbursement rates, and deductibles. Claims are easy to submit and are reimbursed quickly via direct deposit, if you sign up for it. Their website experience is straightforward and provides all the information you'll go looking for. If you need it, customer service is knowledgeable and helpful. They do, however, consistently increase your annual premium at renewal time by as much as 26%, depending on the age and breed of your pet. Comparison shopping will find you comparable attributes for lower premiums. I had a Hartville policy for four years, and overall I was very satisfied with it, but for the steep premium increases. I switched to Embrace.
Insurer: Hartville
By: Gunner
Jax, a veterinarian’s dream
My boy Jax swallowed kids toys one month, a month later we had the whole house hated off where he didn’t have access to the kids toys…so he decided to eat the wife’s underwear and socks🤦♂️ can’t make this stuff up. Either way they fixed him both times at the veterinary office, both times claims paid within a reasonable amount of time! 10/10 would purchase again for future pups!
Insurer: Pets Best
By: Floyd
Pets Best Exceeds Expectations!!!
We have two yellow labs, 7-1/2 months of age. I chose Pets Best since the reviews were positive and I am a Farmers Ins customer also. I loved the fact that Pets Best allowed me to customize the level of insurance to meet our needs. Really flexible. We chose a deductible, coverage and premium that we were comfortable with. In the short time we’ve had our labs, each of them has had an emergency care situation. It was very comforting to know we would have some assistance in the costs for these events. Submitting a claim was so easy! Response and communication was prompt. Reimbursement was was right on time! Can’t imagine anything better! Very happy!
Insurer: Pets Best
By: Jeff
Healthy Paws is great!
I couldn't be happier with Healthy Paws. The coverage and reimbursements they've provided have exceeded my expectations. Filing a claim is very easy and the customer service is outstanding. As a mom to a Frenchie, this is incredibly reassuring. I highly recommend using them!
Insurer: Healthy Paws
By: Lisa
Great experience working with Trupanion
easy to process claims and communicate with Trupanion
Insurer: Trupanion
By: Shanna
Easy sign-up
Easy, friendly
Insurer: Trupanion
By: Sarah
Excellent service.
Excellent service.
Insurer: Trupanion
By: Victor
Most of my experience with Trupanion has been positive over the years I have had policies.
Most of my experience with Trupanion has been positive over the years I have had policies. Jessica was very helpful yesterday.
Insurer: Trupanion
By: Ann
Trupanion quick to respond!
Quick to respond on whether the claim is approved or not.
Insurer: Trupanion
By: Tami
Representing was knowledgeable friendly and patient answering all of my questions.
Representing was knowledgeable, friendly and patient answering all of my questions. The only reason I did not score perfect 10 was for higher pricing and need more flexible options. Overall, I am happy with my choice as there were so many providers to choose from.
Insurer: Trupanion
By: Lawanda