Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Healthy Paws Medical Coverage
We have been using Healthy Paws to insure our dog's healthcare for about five years now and have always found their coverage reimbursements to be generous. Their Client Services department is also top-notch.
Insurer: Healthy Paws
By: John
Paisley
"I was fostering Paisley 6 years ago and trying to get her adopted. However, she seemed to pick us instead! We already had 3 rambunctious dogs but she wiggled her way into all our hearts and we adopted her. Last fall, I realized that she was starting to get older and may have some health issues, so I decided to get her insured with Pets Best Health Insurance. Since then, Paisley has needed extra medical care 3 times and each time, Pets Best was there to help cover the costs. Unfortunately, she is now facing some difficult health challenges, but I feel confident that Pets Best will be there to help me keep her stable for as long as possible. "
Insurer: Pets Best
By: LESLIE
NEVER DENIED
Pets Best has been a lifesaver for me through the years. I never had a claim denied and all claims are always paid in a timely manner. Customer service is top notch. This company is worth every penny of their very reasonable premiums. I would never go anywhere else. I give them a well deserved 6 thumbs up.
First Claim at Pets Best
"After many vet bills with previous pets, and as vet bills have increased over time, I decided to buy pet insurance with my new puppy in 2020. I decided on Pets Best after thoroughly researching many companies. My first claim to Pets Best came as my dog was about to turn 5 years old. The claims were submitted quite easily and once I paid my deductible, my claims were very quickly processed with a clear explanation of benefits. I am so happy we got pet insurance. It provides some piece of mind. I am very happy so far with my experience as a Pets Best customer. "
Insurer: Pets Best
By: Marjory
You never know until you need it
This is our first time having pet insurance and Pet's Best was recommended to us so we decided to give it a try and are so glad we did. Our dog had a puncture wound on her paw and it had abscessed. Our regular vet could not tell if there was a foreign object still inside so we had to take her to a specialist that had a CatScan to check. She was on antibiotics for a long time and had to take it easy while recovering. Pet's Best helped ease our fears on the cost so we were able to completely focus on our dog's recovery. Thank you Pet's Best for reducing the stress in a stressful situation."
Insurer: Pets Best
By: Max
Peace of mind
This is the first pet I have insured and she unfortunately damaged her knee and needed surgery. Submitting the claim was super easy and smooth. I’m very happy with their service!
Insurer: Pets Plus Us
By: Leticia
Amazing. Cannot recommend enough
I've always had a great experience with Pets Best when it comes to CLAIMS. They are doing a superb job, and I can't stop recommending them to anyone who asks. Even my vet is surprised when I say that I’m very happy with my insurance and claim process. Love them!
Affordable and easy!
I am new to submitting claims for insurance and the entire process from start to finish was extremely easy. They communicated with me the whole way! Thank you Pets Best!
Easy to file claim
"I never worry about submitting a claim with Pets Best. All that is required from me is to fill in minimal information and attach a copy of my receipts / backup for Toby. I leave the rest to Pets Best and wait for the claim to be processed at which time a determination letter is sent to me via email. The entire process goes pretty quickly. If I have any questions after receiving the determination, I call Pets Best and speak with an agent. I've found that the agents are very informative, listen well to my questions and are good at explaining in a way that I understand easily. I am a satisfied customer."
Pets Best is amazing!
I couldn’t be more pleased with the ease of filing my claim and reimbursement. I never knew how much it would help, but it has been a lifesaver. I strongly recommend!