Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Worst claim processing efer
To make a long story short, it took over a month to process and then it was closed. No one bothered to tell me they needed dental records - I have no idea if they even requested them. Plus what dental records could a dog have? He had to have teeth extracted - that should be a simple enough explanation!
Insurer: Pets Best
By: Kathleen
amazing company
I'm so thankful to have enrolled my pets with Pets Best insurance. Unfortunately, my dog was found to have a new cancer this year. Pets Best has given no issues with coverage. It has been overall an extremely easy process to get reimbursed. I am thankful to have them! I highly recommend this company.
Healthy Paws Pet Insurance
I have had Healthy Paws insurance for my Bernedoodle Wallis since she was a young puppy. I had heard enough true stories of parents that had to make the difficult decision to save their pet or, or the awful choice of letting them go due to the cost of the medical procedures. We have been fortunate that Wallis has been healthy but she has had some medical issues resulting in costs well outside routine vet visits. Most recently Wallis required surgery. These costs are no different than the costs for a human and Healthy Paws covered the costs exactly like the policy I have with Healthy Paws. In the number of claims I have made over Wallis’s seven years, Healthy Paws has met every claim quickly, usually reimbursing within a few days. There is a heartfelt peace of mind knowing that should Wallis ever need very expensive care I would not have to make the unimaginable decision of whether she gets care or I can’t afford it. Wallis will continue to have Healthy Paws insurance for what I hope is a very long life.
The absolute BEST experience
"Pets Best was amazing! Fortunately we have never had to use our insurance until this past month. I have to say the experience from start to finish was super easy and the communication and status updates and reimbursement process was so quick. I researched a lot of pet insurance and I am so glad I made the right choice with Pets Best! Very pleased. Paid my deductible and copay and was reimbursed for the rest. Thank you all so much!"
Insurer: Pets Best
By: Shannon
Daisy’s Health
"My standard poodle, Daisy, has epilepsy. I'm so grateful to Pets Best Insurance for the coverage she has. Staff at Pets Best always addresses my claims quickly and I'm reimbursed right back into my checking account. The peace of mind I have with Pets Best coverage does so much for my relationship with Daisy AND my budget! She's a wonderful, loving girl. Pets Best helps us both "recover" quickly after seizures leading to Doctors visits and medication costs. "
Outrageous premium increase of 400%
After 15 years of paying monthly premiums including very minor yearly increases this year they raised my premium over 400%. I went from paying $81/month to the new increase of $322.50/month!! The person I spoke with thought this was entirely reasonable and offered to cancel the policy since I was so unhappy with the change. So yes the service was good for those years but this is how they treat you and your precious pet when they would probably need it the most. Don't fall for this trap
Insurer: Embrace
By: Beth
Saved my dog's life
Pets Best saved my dog's life when she had to have heart surgery. I would have had to out her down due to cost had i not enrolled in insurance. Pets Best helped me through a very difficult time, emotionally and financially with grace and kindness.
The Best
As it relates to all aspects of this specific illness claim (as well as all previous claims (whether illness or wellness), Pets Best is extremely customer focused, always delivers, very responsive and never disappoints!! Thank you
Love this Insurance Company!
Great pet insurance! Easy to get around the website and to file a claim. A tad bit more expensive than others but well worth it.
Consistency and quality of service
"Great customer service with easy to understand policies and processes for claims. Response times are quick. We have 4 dogs and have been with them for several years because of the customer service and great rates. "