Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very personable and gave me useful…
Very personable and gave me useful information
Insurer: Embrace
By: sharon edelman
Reimbursement Issues
I have been re-imbursed the incorrect amount multiple times, and as a result I have been forced to physically mail a check back to MetLife. This is incredibly irritating, as I do not like mailing physical checks due to the safety risks. I should be able to send back the reimbursement via online as per every other modern insurance company allows.
Insurer: MetLife
By: Gail
Worst company ever
This is the worst pet insurance company I've ever had!! All lies!! They don't pay you back, they deny all claims, even if you send them all paperwork they require!!! Don't invest in this sham of a pathetic company. Go elsewhere, even if they charge more, it'll be in your best interest. As fetch should be closed down for failure to pay anyone back
Prompt and dependable service!
Prompt and dependable service!
Insurer: MetLife
By: customer
It has been great with MetLife for past…
It has been great with MetLife for past 2 years. No hassle and fast reimbursement. I definitely recommend this insurance for your pets.
Insurer: MetLife
By: customer
Great company!
Josh and his team at Fetch are wonderful! Been with them for years and can't recommend them more strongly. Keep up the great work!
Insurer: Fetch Canada
By: Andrew Hendry
Met Life is easy to use and easy to…
Met Life is easy to use and easy to understand. And the reimbursement comes in very quickly. Having Met Life gives me the peace of mind to treat my dog when she’s sick without worry about finances.
Insurer: MetLife
By: customer
Always a great turnaround
Always a great turnaround. Great services
Insurer: MetLife
By: Sylvester Williams
Pumpkin makes Pet insurance Simple
Pet insurance is very confusing, but Pumpkin makes my submitting a claim and getting it paid very easy. The turn around of submitted invoice to getting paid is done very quickly.
Insurer: Pumpkin
By: Joan
Coverage is good but there is alot of room for improvement
I have liked the coverage and customer service when ive called in however the time from claim submittal to being reimbursed is fairly long, the system used to pre-sort the uploaded documents is flawed and causes issue, ive had entire claims completely lost after receiving confirmation of submitting, and with a 65% increase in my premiums after the first year of working with yall it feels a bit like bait and switch pricing wise
Insurer: MetLife
By: customer