Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,742 total
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Great service
It took no time at all to get my account looked after. She was great and friendly.
Insurer: PHI Direct
By: Barbara
Great experience
Good experience with the person
Insurer: Trupanion
By: Cynthia
Extremely Happy Pet Owner
It was taken care of right away!No problems!
Insurer: Trupanion
By: Angie
Amazing Enrollment Experience
Susan was amazing, thorough, pleasant and knowledgeable.
Insurer: Trupanion
By: Susan
Review of Trupanion
Tammy on phone was very informative but not pushy. Hope this insurance will work out better than VIP company.
Insurer: Trupanion
By: Elaine
First purchase of pet insurance.
The rep was very nice and informative.
Insurer: Trupanion
By: Wendy
Very happy with your response to settling my claim but I still have not received my payment.
Very happy with your response to settling my claim but I still have not received my payment. It should have been mailed to me Not my vet. I paid the bill. What is status?
Insurer: Trupanion
By: Patricia
You explained your program and took time to answer my questions
You explained your program and took time to answer my questions
Insurer: Trupanion
By: Patricia
Excellent customer support
I chose this score because I recently had an appointment with my cat who had ingested foreign materials and the cost of just X-rays and bloodwork made my face drop. I am a single mother on a budget. When I called Trupanion they were eager to help in anyway and weâre always reassuring me that everything will be alright. My vet was also very impressed into how fast Trupanion operates and had everything figured out with an hour.
Insurer: Trupanion Canada
By: Sherry
The customer service was quick and professional.
The gentleman on the phone was Amazing. Informative and polite.
Insurer: Trupanion Canada
By: Rhonda