Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Laura D polite
Laura D polite, clearly spoken and fully familair with what is going on
Insurer: Fetch
By: Douglas Ranieri
Cared about my pet and fast friendly…
Cared about my pet and fast friendly service.
Insurer: Healthy Paws
By: Ken Dase
Reimbursement is always seamless
Reimbursement has always seamless. Representatives are always friendly and prompt. No horror stories like we hear from folks whose animals are insured by other companies.
Insurer: MetLife
By: Deb and Millie
Excellent Experience
I was talking to Aileen Andio and she was amazing. She answered all my questions professionally and was very thorough. She was very helpful and knowledgeable. I look forward to my experience with Fetch.
Insurer: Fetch Canada
By: Sheena Legge
A great company
MetLife has made my pet insurance quick and easy. The company has made my life and my pet’s life so easy. There has never been an incident where I had to call because of a complaint or question my coverage. They explain everything and receiving benefits are quick and easy.
Insurer: MetLife
By: Dean Asao
I love this company
I love this company! I’ve had dogs my whole life and have never had pet insurance. We now have two, very small dogs and have them both insured with Fetch’s great injury, illness and wellness program that is just perfect for our two littles. Karley was my representative today and she was so friendly, helpful, professional and kind. Thank you, Karley and Fetch! Good job!
Insurer: Fetch
By: Lisa Christianson
Met life is always quick with questions…
Met life is always quick with questions relating to claims and always very personable and compassionate concerning pet illnesses and questions. Claims are always responded to and paid timely. Love Met Life Pet insurance. It’s been a lifesaver for my family.
Insurer: MetLife
By: Stacy Swygert
I have had zero issues with MetLife Pet…
I have had zero issues with MetLife Pet Insurance. They handle all of my claims very quickly with no problems. When I have had to call customer service, they are very polite and answer all of my questions.
Insurer: MetLife
By: LLG
So far
So far, MetLife Pet Insurance has been so easy to work with. Every claim we’ve submitted has come through in a reasonable amount of time & communication through the app is simple.
Insurer: MetLife
By: Kat Willing