Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,742 total
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Very Pleased
We’ve been covering our dog’s medical care with Trupanion for 10 years and the experience has always been satisfactory. Coverage is comprehensive and their claim processing time is excellent. We recommend them 100%.
Insurer: Trupanion
By: Janis
Peace of mind.
I have insurance for both my English bulldogs. I have had to submit claims for unforeseen surgeries that cost a lot of money. Knowing the ease and speed of return for my claims is so comforting. One less thing I have to worry about so I can look after whatever is needed for my two boys.
Insurer: Pets Plus Us
By: Ann
I recommend Healthy Paws to EVERY pet parent!
I cannot say enough good things about Healthy Paws! I recommend their pet insurance to EVERY person I know that has a fur baby. We are beyond thankful that their insurance was recommend to us when we adopted our puppy. A year after having her, she developed a life threatening neurological autoimmune disease. Her condition was so poor that she required a week long ICU stay at the emergency vet, a MRI, spinal tap and several visits with a neurologist. Having pet insurance allowed us to make the best medical decisions for our dog without feeling financially stressed/pressured/overwhelmed. She made a full recovery and is doing WONDERFUL! I rave about Healthy Paws because they make claim submission very simple, and the reimbursement process is very quick. Plus, when we submitted this initial claim, we got a personal email from their team wishing a speedy recovery for our dog! I am beyond impressed with them and they will have my business forever. Thank you for all that you do Healthy Paws!
Insurer: Healthy Paws
By: Monica
Great service and rates friendly customer service
Great service and rates friendly customer service
Insurer: Trupanion
By: Leatha
It was easy to submita claim.
It was easy to submita claim. I'm so thankful our vet gave us this insurance.
Insurer: Trupanion
By: Becky
You are very easy to work with.
You are very easy to work with. Thanks for all your help.
Insurer: Trupanion
By: Karyn
fast friendly and easy to understand
Friendly and professional service
Insurer: Trupanion Canada
By: Dagmar
Awesome Company
Very good. We claim often and in high amounts and Trupanion has consistently been great to us. I recommend them to all my clients.
Insurer: Trupanion Canada
By: Maia
The worst pet insurance do not sign up
This is the worst pet insurance company. Six months after signing up for this insurance company my 3 year old German Shepard was diagnosed with Panus, a rare autoimmune disorder. Pet best has denied every claim we have sent them for erroneous reasons. We have sent them letters from our veterinarian and all documentation request and have still never been paid for any claim. Find a different company and do your research.
Insurer: Pets Best
By: Jordan
Trupanion BEST ever pet insurance
First claim took a little time to pay but after you get it set up, they respond to your next claim very promptly and they pay very quickly as long as you have sent them exactly what they need to approve your action with your pet. I am happy to be a Trupanion customer with my 3 pets. They explain in detail exactly what they do and do not include in the reimbursement. Love them. Marie Delia
Insurer: Trupanion
By: Marie