Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Easy and seamless
Had this insurance for many years without needing to use it. Dome emergency issues came up recently and it was really easy. I uploaded receipts and records in the app, they contacted my vets for anything else they needed, and claims were approved within a couple days. Very relieved to have the financial support from them with zero fighting over benefits, confusion, or delay.
Review of Healthy Paws Pet Insurance
I have had Healthy Paws pet insurance for more than 5 yrs. Recently my 11 yo Australian Shepherd had TPLO surgery and is doing well. I'm very happy with Healthy Paws. They pay claims quickly- usually in 2 days of claim submittal. You just upload documents to their website and you receive an explanation of benefits promptly. They are easy to work with and am happy I decided to get pet insurance.
Insurer: Healthy Paws
By: Emi
Healthy Paws is Excellent!
I have had Healthy Paws since my dog was a puppy and they have NEVER disappointed me! After two CCL tears with surgical repairs and many ER visits, Healthy Paws always comes through for us! They are fair, fast, and have great customer service! I will have Healthy Paws for every dog from here on out, they are lifesavers!
Insurer: Healthy Paws
By: Kelly
Pebbles wellbeing
Pets plus us was super easy to get a hold of and helped us the whole way through a scary ordeal. My dog had stomach issues and wouldn’t eat, she had vomiting. She had a scary visit to the emergency vet and was there for a few days with a feeding tube, but pet plus us covered majority of the cost putting our mind at ease that Pebbles had the best care possible in this situation. Now she’s back to her hyper and loving self. I really am grateful and the insurance provider been super transparent and helpful through every claim. Thank you so much!
Insurer: Pets Plus Us
By: Sabrina
Easy and Quick Claims + Excellent Customer Service
Pet’s Best really took care of me with my previous two senior dogs, which is why I am a returning customer after adopting two kittens. The claims process is easy, painless, and quick. Customer service support is always exceptional. Highly recommend!
Insurer: Pets Best
By: Nadine
Excellent Pet Insurance company
Pets Best paid our bills promptly helping us to concentrate on trying to get our dog back to being healthy and eliminating the stress of having to pay the Drs. bills. I 100% recommend Pets Best, in addition, I adv used my daughter who now has both her dogs insured by Pets Best. I will continue to suggest to anyone who owns a pet to be insured by PETS BEST.
Claim
Filing a claim could not have been any easier, and Pets Best lived up to their end of the agreement. I was kept informed of the status of my claim the entire time.
Insurer: Pets Best
By: Matt
Claims Process
Online claims are processed quickly and decisions explained in detail. Great communication from first submission to final decision. "
Excellent Pet insurance helps us provide excellent care for our pets
Could not be happier and recommend this pet insurance company. We have 3 kitties on the plan. So far, filing a claim and reimbursement process has been smooth sailing and communication / customer service is seamless. If you want peace of mind in ensuring your pet's needs are met, I would certainly keep Met life in mind and highly consider them as your pet insurance provider. Thank you Met life!
Insurer: MetLife
Veterinarian: Brook-Falls Veterinary Hospital & Exotic Care Inc.
By: Joseph and Nicole
Claims Experience
I filed my claims in May 28, 2025 and received my first payment 6/23/2025. I understand the company had to get in touch with the vet about the claim, therefore; I understand the length of time. It was easy to file the claim. The website was easy to use. Thank you Pet Best for contacting me to inform me about the wait time on my claim and for informing me about the payment. Thank you also for the explanation of the bill. "