Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Excellent
We have been more than grateful to have PetsplusUs insurance Our little Alfie has needed multiple surgeries and this insurance covered all of it The agents always were knowledgeable and kind in answering any questions We highly recommend this insurance company Thank you
Insurer: Pets Plus Us
By: Cathy
Peace of Mind in Time of Need
I love that even in stressful situations I can always count on Pets Best to provide peace of mind. It can be difficult dealing with pet issues but knowing you can submit a quick and easy claim and receive prompt response is a blessing!
Pets Best is the best
When my dog had pancreatitis and GI surgery in the same two week span, I wasn't stressed because Pets Best makes the claim process incredibly easy. I submitted my invoices on the app (took all of 5 minutes) and was notified about my claims within two weeks. After meeting my deductible, Pets Best handled exactly what my plan stated they would. They have NEVER tried to fight me or short me. Highly recommend.
Our Service from Pets Best is Exemplary
We have had an excellent experience with Pets Best insurance since joining. Our beloved kitty Dexter got very ill last August, and the company was great at promptly replying to and paying nearly every claim we made, allowing us to be able to provide him with the best care possible. He died on May 29th, which was nearly a year longer than we'd thought he'd be with us, and again, Pets Best helping us to afford his medication gave us that extra time. We made a claim to help pay for the expenses around his death, not realizing they didn't pay for such things (many companies do) but they were kind and sent condolences when telling us it was denied, and they also cancelled his policy for us - luckily, as we were a mess and grieving and would have forgotten. We are absolutely satisfied overall with Pets Best, which is the best pet insurance company we've ever dealt with. We recommend it highly.
Insurer: Pets Best
By: Pat
Great Service!
I have been a customer of pets best for several years. Their claims process is super easy. I have one pup that has allergies and tends to get ear infections quite a bit so I see the vet for these issues on a normal basis. The claims process is as simple as taking a picture of my invoice/documentation and uploading it, clicking on the right circle for a diagnosis and hitting submit. The claim doesn't typically take long to be reviewed and paid. My last submission was reviewed the same day with a decision and I received a direct deposit a few days later. Great customer service!
Insurer: Pets Best
By: Sheila
PETSBEST IS THE GREATEST
PetsBest is such a good insurance. The customer service that they give is outstanding. The online system is easy to use and to understand and the response time is great. Not only that, they keep you informed up until your payment has been put into your bank. The best insurance I have ever come along for my pups!!
Healthy Paws - Highly Recommended
I highly recommend Healthy Paws to everyone who is considering pet insurance. They have been ethical, honest and quick to reimburse each claim as promised and without question. Most recently, my dog injured her knee and needed surgery. But leading up to that, we tried rest with pain med, then injections to help with healing and comfort, but ultimately she needed the surgery. Not only did they approve and reimburse me for that claim within two days, but they personally followed up to check in on her recovery. Thanks for the support when we needed you. Healthy Paws really has proven that they have a heart and they stand behind their promises.
Insurer: Healthy Paws
By: Catherine
Scam
I had to take my dog to the vet as she was having some breathing issues, I knew I had to wait 12 days for the insurance to cover the policy, anyway I called to the insurance and the lady told me over the phone that I could start a claim and the claim department will make the decision . On the 13 day after I subscribed to the insurance I took my dog to the vet again , the 12 days grace period had past already and my dog was covered, I took my dog because she has a lump in the joint if her leg and the shoulder so I open the claim for both visits 4 weeks after. On Monday I received an email from PHI telling me that my dog is not covered as the breathing pelriblrm she had was already a past condition ( she had kennel cough last year ) I don’t think the problem she has now has nothing to do with that condition from the past year and the lump in her leg was not there before. They made the decision and they will not cover both visits. I am looking for other insurance provider for my dog.
Insurer: PHI Direct
By: Maria
Wellness check
"My dog had a wellness check. Submitting the claim was simple, response time was great, claim was reimbursed quickly. It was the first time I have used pet insurance and was really impressed by the whole process. Highly recommend Pets Best!"
Continuous, excellent service!
We have been with Pets Best for over 5 years. The whole team at Pets Best has been great over the years. I always appreciate the good communication on the claims status, along with the line by line, very clear explanations of coverages and reimbursements. You all are doing something right! I absolutely and fully recommend to anyone who is Insurance searching. Well done, PetsBest!
Insurer: Pets Best
By: Josh