Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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willing to help when you need help and…
willing to help when you need help and great service
Insurer: Spot
By: Darryl W Lattell
Always great customer service and the…
Always great customer service and the insurance reasonably covers our animals illnesses!!
Insurer: MetLife
By: Diane
Spot is great!
Spot is great, not only can you always speak to a real person, but they get right back to you regarding your claim. Payment is super easy and quick. Great pet insurance.
Insurer: Spot
By: Kyle Carson
3 claims
I have submitted 3 claims, two of which were processed incorrectly. In both instances the customer representative I spoke with were wonderfully sympathetic to my needs and worked tirelessly to assist in correcting the issues.
Insurer: MetLife
By: ANDREA PAQUETTE
I spoke with Mia on the phone and she…
I spoke with Mia on the phone and she literally held my hand through the process of reinburstment .
Insurer: Spot
By: Victor
Making a claim for emergency care…
Making a claim for emergency care treatment was easy. A response came quickly and reimbursement followed in a few days
Insurer: Spot
By: Thomas Nolan
Great experience
Great experience, very easy process and quick resolution.
Insurer: Spot
By: Kevin Cardenas
Pets Best is really responsive with the…
Pets Best is really responsive with the claims that I submitted. If theres a delay with processing the claims, I will be informed of that. I think for the most part, they are pretty fair with the claims
Insurer: Pets Best
By: Kim Parr
Zoe was amazing
Zoe was amazing, great knowledge of the subject, friendly and caring. Thank you
Insurer: MetLife
By: Lana
Embrace Pet Insurance is the real deal
Embrace Pet Insurance is the real deal. My dog had to have emergency surgery for bladder stone removal after being diagnosed with a urinary tract infection. I received an invoice from the vet for the initial visit and another invoice for the surgery. I submitted the invoices on Embrace's website and 2 business days later they issued 2 checks and dropped them into the mail. I couldn't be happier with this company. : )
Insurer: Embrace
By: Tracey M