Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Jordy’s stomach issue
Jordy started throwing up daily, I took him to our local clinic, they took X-rays. He was referred to Nelson’s Veterinary Clinic to be further examined by Dr. T. Taylor. Jordy was diagnosed with an obstruction inside his stomach at rectum. He had surgery the next day. A growth was removed and sent for testing, results later determined non cancerous. He is still recovering from surgery but is doing a lot better. I had difficulty at first speaking with some individuals at ASPCA about records for Jordy for his whole life are only at local clinic, the ones at Dr. T. Taylor’s clinic were only the dates of Jordy’s current medical issue. After speaking with Adin at ASPCA all was understood and they covered all of the care Jordy received thank you very much.
Insurer: ASPCA
By: Anthony
This must be a scam
I have no idea what kind of scam this is. I took my dog to the vet for itching on his feet.. $369 vet bill. Only $118 of the bill is applied to the deductible. The vet's exam fee is denied! I'll give this fly-by-night outfit one more chance then take it to the NYS Insurance Commissioner.
Insurer: MetLife
By: Craig
Love my MetLife Pet Insurance!
I love having my three babies insured with MetLife Pet Insurance! The claim process is so easy, the peace of mind that it gives me is unmeasurable. My two mischievous Beagles and my Akita Shephard Mix get the best care possible by having MetLife Pet Insurance!
Horrible
Don’t use this pet insurance. Firstly the app never works, which is why the process is horrible. 2nd they considered constipation as a preexisting condition which is why my claim was denied (which is absolutely insane) 3rd customer service is absolutely zero help. I am disputing the claim but I doubt anything will happen. Waste of money. Tell people to not use them!
Great service
"I submitted a claim for my dog's bills due to an illness. The filing process was easy - I was able to just upload the receipts and click a few boxes on the site. Within just a couple days I had an email fully explaining the benefits to which we were entitled (which were great), and I had the check within a week. Having pet insurance is great peace of mind as my little guy gets older. "
Insurer: Pets Best
By: Donna
Best insurance on the market!
I cannot say enough good things about Pets Best insurance. My cat and dog are both insured with Pets Best and I couldn't be more pleased. The monthly cost is affordable and offers great reimbursements and coverage. The staff when you call are absolutely wonderful and some of the kindest customer service people out there. The claims process is very easy and once submitted, they handle everything fast and efficient. If you are looking for pet insurance, Pets Best is the one to get!
Insurer: Pets Best
By: Brooke
Pleasantly Surprised with Pets Best
I filed a claim with Pets Best and received a decision in 17 days - way ahead of the typical 30-day timeframe. Pets Best even took the time out to apologize for the delay a few days before that. I didn't think there was one! My claim was accepted. I've always heard horror stories of people haggling with insurance companies and having their claims drawn out over long periods, but with Pets Best, it was so easy and quick. Thank you to all at Pets Best for your graciousness.
Pet's Best Continues to Impress
"Our dog Hamilton has had a host of health issues over the years, but Pet's Best has been there through them all, and the financial assistance means we didn't need to make tough decisions about his care - one less thing to worry about. His recent claim for a trip to the Emergency Room was processed quickly and completely in accordance with my policy. No surprises. Thank you, Pet's Best for your continued support of our senior dog! Every Vet we've been to recommends Pet Insurance, and I do too."
Do not recommend
Purchased their most expensive coverage after the vet told me I could use this company to get reimbursement for the money spent on my dog’s care. He is a rescue and didn’t have any allergy issues when we first got him. When they developed we got him insurance and then took him to the vet. Filed a claim and was denied because they determined it was a preexisting condition. Which it was not. So I wasted $60 on coverage for NOTHING. terrible customer service. absolutely zero coverage. Literally just a scam.
The best for peace of mind and total coverage
For the past 2.5 years Pets Best has taken care of all of Bitty (Lady Beatrice) medical needs and surgeries. They have never denied a covered Procedure, Medication, Tests and any Lab work that she needed. Every year I expected a super high rate increase, but to my surprise were just small normal increases due to rising costs of the services being given. A very good investment to help taking care of your furbaby. I have and do highly recommend Pets Best Insurance for great coverage, customer service and peace of mind knowing your buddy is taken care of.