Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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They can pay their claims
They can pay their claims. My dog died in May, 2025 and I have paid 8 years of premiums on time. When I filed the only claim for Lola they have given me the biggest runaround and as of October, 2025 I have not seen a dime. Now they only answer my inquires with a standard email about going to their help page. I have filed a Complaint with BBB and that got their attention for about 3 weeks. I am now filing a Complaint with the Georgia Insurance Commissioner's office and will take them to small claims court if this doesn't yield results. My dog died and they could care less. Horrible Company!!!
Insurer: Healthy Paws
By: Candace Ward
Spot has been great
Spot has been great, so helpful when my poor little Maisie started having seizures.
Insurer: Spot
By: Brenda Hall
Multiple problems with numerous…
Multiple problems with numerous submitted claims not entered in the claims system and numerous delays due to the need to resubmit them and the need to contact customer service. Therefore, numerous delays with claim reimbursements. Also, given information on several occasions that is not consistent from customer service representatives.
Insurer: MetLife
By: customer
Easy to file claims
Easy to file claims. Very Responsive.
Insurer: MetLife
By: Mike
Excellent service
Always quick to review and respond and help with questions if needed.
Insurer: MetLife
By: Brad Fore
The ease of making a claim
The website is user friendly, the claim submission is clear as well as the claim communication. The claim payout is timely.
Insurer: MetLife
By: customer
The website is easy to use and the…
The website is easy to use and the response time to my claim and refund was very efficient.
Insurer: MetLife
By: Mechelle Weidner Hill
Great customer service! A+++
Great customer service. Quick turnaround on claims.
Insurer: MetLife
By: DAWN
I’m totally shocked whenever I file a claim
I’m totally shocked whenever I file a claim. SPOT covers more than what I would have ever imagined. I’m impressed with their service and their quality! In my opinion, Spot is great coverage for any pet!
Insurer: Spot
By: Ginger Repec
The claims are processed quickly
The claims are processed quickly. When I call the people I speak to are always pleasant and helpful
Insurer: MetLife
By: Laureen Camisi