Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The app is easy to use
The app is easy to use. Whenever I’ve needed to call, the representatives have always been very kind and helpful.
Insurer: MetLife
By: customer
denied reimbursement for something i was covered for
I was covered for pet x-rays. When I filed my claim it was denied. I filed for an appeal and they said they never recieved it. I am just cancelling. Terrible.
Insurer: MetLife
By: Rachael Marie McDaniel
my phone calls are answered quickly
my phone calls are answered quickly. good information you do what you say!
Insurer: Spot
By: Robert
Exceptionally slow claims processing
We selected Pets Best at the recommendation of friends, who said they were fast and easy to work with. This hasn't been our experience unfortunately. So far we've submitted 2 claims but both have taken a very long time to be resolved (2nd one has been pending for a month).
Insurer: Pets Best
By: Lindsey Bellere
Relatively easy to download data…
Relatively easy to download data through the app to receive my payment.
Insurer: MetLife
By: Bernie
Complete information makes all the difference!
I've had great results obtaining reimbursement when I am sure to submit the past 6 months of vet records along with invoices and claim information. It didn't go as well with the approach of "Don't have it? No worries, we will reach out to your vet." Those claims got denied most of the time. So, when you submit everything up front, and each item as its own claim, they do deliver and I'm happy to say that I've renewed the annual plan for both of my dogs.
Insurer: Spot
By: M & M Smith
Easy Experience
I’ve always had an easy experience. Claim process is easy as pie through the app. Same with getting reimbursed. Everything is streamlined and rarely have to talk to people. It’s great and I always recommend ya’ll to other pet people.
Insurer: MetLife
By: TNJ
This insurance is amazing
This insurance is amazing. My bulldog has had many vet visits and I couldn’t ask for a better pet insurance. It simple to use, so customer friendly. My policy covers exactly what they told me it would. No surprises and it’s well worth the money. Sticking with them.
Insurer: Spot
By: Debra Roth
It couldn't be better!!!
The great CS he offered and his willingness to listen, and informed.
Insurer: Prudent Pet
By: patricia.grincerigmail.com
Valerie was awesome 10/10
Valerie was awesome . knowledgeable & so sweet . got my policy corrected ina s upper timely manner & made me laugh during the process . she was great!
Insurer: Fetch
By: Karen