Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
Other Categories
"Pets Best customer service
"Pets Best customer service was outstanding, once again! I'm totally satisfied. Thank you!
Insurer: Pets Best
By: PAUL
Horrible
I should have learned my lesson from my previous experience with MetLife pet insurance. They are horrible to work with. They take forever to reimburse for a claim. Your premium is always going up. They make excuses as to why something isn’t covered. Just a horrible company to have pet insurance through.
Insurer: MetLife
By: Joyce
I dot recommend Healthy Paws. There is a reason their rating has dropped.
My dog has been insured by Healthy Paws for six years. I’ve never made a claim until now. Due to an injury from biting on something hard, he needed a root canal. I’ve been given the runaround for nearly two weeks. The adjuster considers it a “condition” vs an “injury.” He is asking for six years of medical records to establish it is not a preexisting “condition.” Healthy Paws does not allow consumers to speak with adjusters, only customer service people who read from a script. The only phone number for the entire company is that of customer service. The hold music is a loop of approximately 20 seconds from a Lynyrd Skinner song, and I’ve been on hold for over 40 minutes. Please check current ratings of insurance companies. They may have been rated #1 in 2017, but this is 2025. I regret choosing Healthy Paws, and I regret referring them to my friends.
Insurer: Healthy Paws
By: Debra
Latest 1 comments
Debra - we're sorry your boy needed oral surgery. Unfortunately, we cannot find you in our system using the limited information in your review. We want to help with this situation, but we need your assistance. Please email us using our "Contact Us" form (https://www.healthypawspetinsurance.com/contact) and reference where your review was posted. We can then have one of our customer care team members review your account and provide assistance.
Best Pet Insurance
MetLife pet insurance provides the coverage I need for my elder rescue dog. I do not find the app user friendly but no matter, just use the website is just as easy. Claims are easy to file as long as you obtain the SOAP notes from your vet. They have always been easy to communicate with whenever I needed, which is rare. Claims take a bit longer to process than they say, but they ALWAYS come through with the coverage they promise. I am completely satisfied with this company and always sing their praises at my vet and with my pet parent friends.
Insurer: MetLife
By: Julie
Policy Increase
MetLife increased my policy by over $700 a year. They are stating that this policy that I have no longer exists therefore I have to pay the price for it. I called multiple times they did not want to help me except for wanting to reduce my coverage which I do not want to do that was their only option. Their customer service was terrible I was lied to a couple of times by customer service and I was told that if I did not want to change my coverage then there wasn't anything that they could do for me since my policy that I have doesn't exist anymore
Insurer: MetLife
By: Teresa
Worst
I have a lot of complaints about the claims through this company. But to make it short I pay for insurance that does no good. I am better off putting the money I pay them into savings to use at the vet. They are difficult to work with.
Simple and Thoughtful
My dog had a tooth extraction and the insurance claim process was super straightforward and easy. We received a reimbursement within a couple of weeks, without any issues or overwhelming paperwork. They even reached out to check in a couple of weeks later to see how my dog was doing, which was such a thoughtful and personal touch. We’ve been with Healthy Paws since Piper was a puppy, and they’ve been wonderful to work with!
THE WORST
It’s funny how on their website, they only put the 5/5 star reviews. I have A LOT of things to say about MetLife Pet Insurance. Just save your money and don’t bother. The worst claims process with continual and sometimes immediate denials for tests and procedures clearly outlined as covered. It you try to appeal, it is crickets. I have an appeal still out in the ether from May that I’m sure I’ll never hear anything about or it will just get denied again. It’s not like I am even going to get compensated remotely close to the over $14,000 that I’ve had to spend on bilateral CCL tears that my dog has experienced, but MetLife wants to tell me that they are an “illness” and not from an apparent injury that my vet documentation and SOAP notes clearly outlines on the very first page.
Insurer: MetLife
By: Corinne
Speedy
Speedy and Uncomplicated to file claims., and im not tech savy at all. Been with them 6 1/2 years
Refund on annual checkup
After my rescue dog, Molly, annual check up, I submitted the invoice to Pets Best Insurance. I was surprised how quick I received email that would be reviewing. Next day received another email with amount to be paid. In less than week, I received the check for the covered charges. I am so surprised and happy how quick and easy it was to submit.