Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,742 total
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Very satisfied new customer.
Because Tammy was very helpful and answered my questions.
Insurer: Trupanion
By: Paula
Customer service
Customer service
Insurer: Trupanion
By: Chris
Excellent customer service.
Excellent customer service. I understand how to file a claim on line an it was easy to submit.
Insurer: Trupanion
By: Jayson
The representative was very helpful.
The representative was very helpful.
Insurer: Trupanion
By: Christina
Satisied customer
Very nice person Joe who I talked with. Also called back to cancel and talked to insurance agent who explained everything and differences between your insurance and wellness.
Insurer: Trupanion
By: Linda
Easy sign up and polite member care
Very easy to sign up, very polite people, decent price.
Insurer: Furkin
By: Daniela
I am a veterinarian and client
Trupanion's process and claim service was better than expected! My daughter's sweet Goldendoodle need to have both hips replaced and Trupanion covered the procedures at 90%!!! I am a veterinarian and was amazed at how easily the claim process went, especially for the second procedure.
Insurer: Trupanion
By: Terri