Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best is allowing us to have more time with our dog
My dog Echo (7 y/o MN Pomsky) has been a pretty healthy guy his whole life, we were actually considering not continuing with pet insurance this year but did keep it "just in case". In April he started limping, we first thought it was an injury but rest and steroids didn't help at all and it got serious very fast. Our vet referred us to neurology and we were scared and confused how a limp could be neurological. After and MRI they found an inflamed brachial plexus nerve, they said it's possible its from and injury but more likely it was a malignant peripheral nerve sheath tumor (MPNST). We tried more steroids in hope it was just inflammation but he just kept getting worse. After a second MRI they saw the nerve was thicker and the only option was amputation and a hemilaminectomy to get rid of his pain. We got this histology back and it was confirmed he has MPNST and they were not able to get clean margins because it is coming from his spine. We are now doing radiation therapy in hope of killing the remaining tumor cells. Having Pets Best insurance has allowed us to do everything Echo has needed for the doctors to care for him best and we didn't have to stress about the cost of it all. We are about $30,000 in so far and Pets Best had been amazing and covered 80% of it all, allowing us to give Echo every treatment and option for a pain free life. I don't know if our boy would be here today if we didn't have the pet health insurance, we are so incredibly thankful for Pets Best insurance helping us have more time with Echo
Wellness check up
My claim went through right away, was in my account within days. I would definitely recommend Pets Best Insurance.
Pets Best is the Best, Literally.
This has got to be the clumsiest, most expensive dog I have ever owned, but I am so thankful I had the foresight to get him pet insurance as a puppy. Pets Best has been there for us every step of the way, and I am so incredibly thankful to have a policy that covers all of Jasper's needs. Never once have I had to worry that we wouldn't be able to take care or him or that his claims wouldn't be covered - I recommend Pets Best to all my friends and family for their own pets needs. It really has been a life saver - MULTIPLE TIMES!
Insurer: Pets Best
By: Emily
Cancer diagnosis
Our dog Finley was diagnosed with hemangiosarcoma when he was eight years old. He needed major surgery which included blood transfusions and other scans and many blood tests. He is currently undergoing chemotherapy treatment and none of this would be possible without Pets Best. We could have never affforded the thousands of dollars in vet bills without having insurance. It has been such an easy process for us and is saving Finley's life for now. We are deeply appreciative.
Pets Best, truly lives up to the name
I love my dog and consider it my responsibility to offer her the best quality of life, and this includes regular trips to the vet to address any concerns. Pets Best has always helped cover the cost and I am so thankful they are in my corner. Would always recommend to family and friends!
Insurer: Pets Best
Veterinarian: Petcare Hospital & Wellness Center, A Thrive Pet Healthcare Partner
By: Jessica
Denied Claims and Fought to Avoid Reimbursement
I had Pets Best insurance for a very limited time. I signed up for a policy in January of 2025 and shortly after, in February, my cat began exhibiting some strange behaviors. After a trip to the vet, they had diagnosed her and treated for hyperthyroidism. Pets Best denied my claim citing that documents had not been received after I had submitted all relevant documents via email and via their online portal. They did not provide any useful feedback to help process the claim and some of the representatives were pretty rude over the phone. A few months later, after fighting to get my February claim processed, my cat took a turn for the worse and was diagnosed, over a three week span, with an inoperable brain tumor. Pets Best processed the claim at an extraordinarily slow pace (which they said was not their standard speed, but happened to be the speed at which they processed every single one of our claims) and at the end denied coverage citing that the brain tumor was a pre-existing condition. Setting aside the logic that a brain tumor simply cannot be a pre-existing condition, they were saying that the behaviors that dictated their decision to deny coverage were stemming from her hyperthyroidism (which, again, they covered after her visit in February). I had to gather written statements from her veterinarians, all of her medical records and file an appeal with Pets Best in order for them to finally process the claim and pay what they owed. In my opinion, Pets Best went as far out of their way as possible to avoid paying what they owed and hoped that I would be too aggravated by the process to pursue the reimbursement. I ended up spending the last month of my pets life arguing with insurance and stressing about how to pay for her medical care because the team at Pets Best did not prioritize the care of my cat. I could not recommend against starting a policy with Pets Best with more of my heart. In denying coverage and creating such stress for our family financially, they robbed us of time that could have been spent caring for our pet in her last few weeks.
Insurer: Pets Best
By: Kyle
I’m so Impressed
I adopted a shelter puppy. I read good reviews for Pets Best Best insurance. They have been great with easy claims, quick payments and great coverage.
Stella and Edgar
Great insurance for my pups! Stella was diagnosed with hip dysplasia at age 3. Obviously the breeder did not do the proper testing to ensure that the puppies would not have such problems. Pets Best has taken care of claims in a timely and professional manner. They are the best.
Great Company
I’ve had a few claims with my dog from a serious health condition, to a dust up with a porcupine & a chronic ear infection due to allergies. Pets Best has been great covering everything even things I didn’t expect.
Insurer: Pets Best
By: John
So far, so good....
Recently adopted a cat and two kittens. Purchased insurance through Pets Best for all three. Submitted one claim so far. Received a timely response and approval. Website is easy to navigate, user friendly, can easily add pets, change policy or submit claims. Satisfied and would recommend based on my experience so far.