Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet’s Best is a Blessing!
The peace of mind that this company gives me and the service that they provide is wonderful! The representatives are efficient and filing a claim is very easy. It is never difficult to reach a representative and they are very helpful and very kind. I am extremely happy to be with this company.
Sickly Fur Baby
We have a sickly fur baby; she has allergies, chronic ear infections, GI issues, to name a few. Pets Best has been Outstanding‼️ Their claims process is Super Easy and Not Once have they questioned nor denied any of our claims. THANK YOU Pets Best for your amazing customer service, your support/assistance but Most Importantly, Your commitment, dedication and Compassion towards our Pets!!
Insurer: Pets Best
By: Rosendo
Willow’s Homecoming: A Story of Trust, Tenderness, and True Support
When I first laid eyes on Willow, she was an 18-month-old Chiweenie—abandoned, uncertain, and weighing just 11.8 pounds. Her eyes held a quiet mix of fear and hope, and though she was apprehensive when I arrived to take her home, something in her spirit told me she was ready for a new beginning. The SPCA had spayed her while she was still in heat, which made her recovery a bit slower than usual. But I was there every step of the way, reassuring her that she was safe now. I took her to our trusted family vet—someone I’ve relied on for over 11 years—for a full wellness exam, suture removal, microchipping, and her leptospirosis vaccination. No hospital stays, no emergencies—just a gentle transition into a life she’d never known before. Willow didn’t just settle in—she flourished. With each passing day, she grew more confident, more playful, and more affectionate. She now weighs a healthy 17 pounds and greets each morning with excitement and joy. She knows she’s home. She knows she’s loved. Throughout this journey, Pets Best was there—not because of a crisis, but because they understand that every step in a pet’s life matters. Their claim process was smooth, transparent, and refreshingly human. I submitted everything from Willow’s initial vet visit, and they handled it with care and efficiency. It wasn’t just about reimbursement—it was about reassurance. Knowing I had their support allowed me to focus entirely on Willow’s comfort and transition. Pets Best didn’t just cover a claim—they helped affirm that Willow’s new life was off to the right start. Their compassion and professionalism made me feel like I wasn’t alone in this journey, and for that, I’m truly grateful. Today, Willow is thriving—chasing squirrels, curling up beside me after long shifts, and reminding me daily that love, patience, and a little help can transform a life. She’s not just a rescue. She’s family.
Great Service
I've been a customer for a few years. The service has always been very good. They are super responsive to any questions.
Great customer service
"I have had Pets Best insurance for 3 years now and they never disappoint. When it looks like the claim might take more time, they email me to let me know. That is greatly appreciated. I will continue to recommend Pets Best to all who inquire. "
Insurer: Pets Best
By: Jean
Horrible expericence every time I place a claim in
The employees lie about receiving documents to delay or reject claims. The customer service employees are extremely rude and will hang up on you. The company is extremely slow at paying out claims and processing claims, tho claim "they are the fastest", I have over 8 years from a different pet insurance company proving they are not the fastest. They make everything so difficult and problematic. They are liars and I would never recommend anyone to sign up for Pets Best for pet insurance. They are a disgrace and disappointment!!!
Insurer: Pets Best
By: Mike
Healthy Paws Pet Insurance
I wish I could give 0 stars. I’ve been a loyal Healthy Paws customer for 13 and a half years—since the day I brought my puppy Bellah home. Over the years, I’ve paid thousands of dollars into this policy with the trust and belief that when the time came—especially in her final stages of life—Healthy Paws would be there for us. Instead, with no prior notice, Bellah’s monthly premium has been raised from $250 to nearly $800. At nearly 14 years old, with limited time left, my dog is being priced out of her coverage when she needs it most. I’ve called. I’ve waited. I’ve been hung up on. I’ve sat on hold for hours, only to speak to customer service reps who are either powerless or unwilling to help. Not a single person has shown any compassion or even attempted to work with me. I wasn’t expecting a miracle—but I did expect humanity. Bellah is not just a pet—she is family. And now, in what should be her most peaceful time, she is being made into a financial burden. After over a decade of loyalty, this is the treatment we’ve received: silence, indifference, and a quadrupled premium. Healthy Paws, this is not how we honor the animals who have given us their unconditional love. This is not dignity. This is not care. This is not right.
Insurer: Healthy Paws
By: Audra
Pets Best ins. Rating
My claims were always handled in a very timely and satisfactory manner. I recommend them to my friends and relatives.
Easiest Claims Process Ever
Pets Best has the easiest most user friendly claims process ever. As soon as I got home from the Vet, I opened the Pets Best app and the claims button was front and center. When I clicked on it, the instructions were very clear on what was needed to file the claim and how to do it. All I had to do was snap a picture of the invoice, click submit and I was done! A few minutes later I received an email that my claim was submitted and under review. The next day I had my reimbursement! Thank you Pets Best for making claims such an easy and quick process. Vet bills get expensive fast but I have ease of mind in knowing that I'll get reimbursed quickly, a real bonus when all you want to do is worry about getting your best friend better!
Trupanion Finds any Way to Not Pay Claims
Trupanion misrepresents itself as they boast about all the reasons why their premiums are so much more expensive than others. meanwhile they deny claims for every possible reason. they use every comment written down by a vet to tie in to any possible pre existing condition. so my PERFECTLY HEALTHY CAT was denied claims because they said he was anorexic. my cat never didn’t eat. never lost weight. they said the charts read he was lethargic and stressed. which they said could relate to issues with eating disorders. so he didn’t have a condition. they just linked every symptom to as many conditions that it may be. there were over 20 conditions they wouldn’t cover because of ridiculous symptoms. sneezing was linked to possible respiratory so no respiratory tests covered. plaque of a tooth’s they said is linked to periodontal disease so no teeth related claims. the list went on and on. abdominal because of the possible eating issues. urinary because he peed outside of his box once. so no urinary test covered. Trupanion is the biggest scam that makes health insurance companies for people look reasonable. Do not give your business to these con artists. I had them for 2.5 years and they never paid a single claim.
Insurer: Trupanion
By: Thomas