Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws or BUST!!
I’ve had Healthy Paws for both my dogs. I’ve convinced many friends to buy this specific insurance because of how responsive they have been. The fact that there is no cap on policies is the first no brainer. They have never asked a single question about any claims and pay SO fast and with direct deposit to my bank. My dog was recently diagnosed with a brain tumor and the entire process, from first emergency visit to neurologist, to MRI and radiation has come to around $30k. If I didnt have this insurance, we never could have saved her and now we have a minimum of 2 years more with her. There’s no comfort like being given a bill at vet office and KNOWING I can say yes to anything she needs because of this company. Not to mention they always reach out to me when something big happens. My first dog was hit by a car and I they sent me a hand written condolences card. And with my second dog, (brain tumor/radiation) they emailed to check on her.
Insurer: Healthy Paws
By: Jacki
Always Efficient and Timely
Form is concise. Immediate response that claim was received. Check arrives within days. Love it!
Insurer: Pets Best
By: Elyse
Healthy Paws I’d Excellent
My dog is 10 years old and I’ve used Healthy Paws for major health events. As an Equine Mortality Underwriter myself, I must say their customer service, and claims payment times are excellent. I have recommended the company to my friends and colleagues including my vet clinic. Healthy paws is an excellent five star rating pet insurance company.
Scam
Terrible service terrible job terrible all around as per usual I was proven right. Pet insurance is a scam.
Insurer: Pets Best
By: Katrina
FAST AND CONVENIENT
The process is soo user friendly and extremely streamlined. The instructions are clear and guide you throughout your process. Communication between you and PetsBest are clear and in a timely manner. I wish all insurance companies made it this easy!! 5⭐️ for PetsBest!!!
Pets Best Wellness Plan.
"There's not much of a story to tell. The older of my two dogs (he's 3 years old) had his first annual exam since I signed up for the wellness plan for both dogs. I was a bit busy during the weeks between his exam and the day I actually filed the claim; but it was a much easier process than I expected. I probably would have submitted the claim much sooner if I'd known how simple it would be. It was less than a week later when I realized the benefit had been paid directly to my Care Credit account, and then less than 24 hours when I saw that the EOB was ready for my review. Having worked in the group health insurance industry for many years, I already had a good understanding of the claims process, but the EOB would have been easy to understand even without my knowledge."
Love Pets Best
My claims experience with Pets Best has been awesome. They keep me informed of their progress and my reimbursement is directly deposited into my bank account!
My Mia
Very happy with the service they provided. Would recommend this company
Save your money
If you are expecting any type of payment for heartworm medication, allergies, ear infection or just an exam, get ready to jump through hoops. Save your money and just pay out of pocket. This insurance just collects your money and wants you to fight to get a claim approved. What a scam!
Great Insurance
They are quick to review and process your claim. They always ask how your pet is doing! All around great insurance! I would recommend to anyone.
Insurer: Healthy Paws
By: Linda