Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,512 total
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Fast and easy.
Easy process.
Insurer: Trupanion Canada
By: Clayton
All my questions were answered promptly and professionally!
All my questions were answered promptly and professionally! Very friendly over the phone!
Insurer: Trupanion
By: Shawn
I would use
Because when I initially went online to do it, it was a little confusing. Wondering if it really worked. Bit when I called to continue coverage the person I spoke with then was great.
Insurer: Trupanion
By: Cindy
Ease of using your website and help from your consultant.
Ease of using your website and help from your consultant.
Insurer: Trupanion
By: Margaret
Easy sign up. Read the coverage.
Easy sign up and the instructions are clear with what is and is not covered.
Insurer: Trupanion
By: Patricia
Excellent service
Excellent service
Insurer: Trupanion
By: Daniel
Great company to do business with
Jessica was very patient with me. I told her I am a senior and was not very computer literate and would need time and guidance on doing some things.
Insurer: Trupanion
By: Christine
good company
the helpfulness of the the customer service rep
Insurer: Trupanion
By: Thomas
Ellie Mae
Very simple process, the representative was very pleasant to communicate with and clearly addressed all my questions
Insurer: Trupanion
By: Shelley
Rep on the phone very helpful and knowledgeable
Rep on the phone very helpful and knowledgeable
Insurer: Trupanion Canada
By: Robert