Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Seamless and Quick
We started our cancer journey with our 4 year old lab two months ago when our vet found a mass cell tumor. We were able to get in with our specialist surgeon and oncologist the same week. Surgery was performed and chemotherapy started soon afterwards. Our insurance company Pets Best reimbursed 80% of every statement without question and in record time. We are so grateful that we feel so supported during such a stressful time. I would not hesitate to recommend Pets Best to anyone.
Satisfied customer
This is my first year with Pets Best insurance for our puppy. The insurance has responded promptly to claims, helped with questions and processed benefits timely. I've been very satisfied with the coverage and benefits at this point and hope to continue this coverage when it is time for renewal.
Insurer: Pets Best
By: Janie
New Heart Medication
We recently learned that our dog has developed a heart murmur in his old age and it will require medication for the rest of his life. Shocked by the, now monthly, and continuous cost, it was so reliving to be able to claim the medication cost and there wasn't confusion or difficulty submitting it. We are very grateful Pets Best is able to support these unexpected costs, this is why I got pet insurance!
Living his best life
My little guy was injured and the total bill was over 15,000.00. Knowing I had the insurance allowed me to make the best decision for him. The insurance pain for over 11,000.00. My little on had X-rays, mri, spinal surgery and is now able to walk and be pain free. I highly recommend Pets Best insurance
Insurer: Pets Best
By: Joanne
Pets Best Insurance
great company. help us through a very difficult time.
Very disappointed.
I will say it’s my fault for not reading the fine print. I have accidentally insurance. Pets best has always been great they’ve covered tooth fracture, obstruction surgery etc. my Doberman hurt his leg and had to get ACL surgery which is ACCIDENTAL. They did not cover the surgery. This is a common surgery for animals and you would think they would help to accommodate their customers during times as difficult as this.
Insurer: Pets Best
By: Angela
Best Pet Insurance Company- Pets Best
I have always had a wonderful experience with Pets Best and never have had any issues with my claims.
Insurer: Pets Best
By: Ryan
Easy claims and reimbursement
The claims process was very easy when I got a hefty emergency vet bill for my beagle. They reviewed the claim and had the money to me in a few days.
Healthy paws are excellent!
I’ve been using healthy paws pet insurance for a few years now and they really have made such a difference in keeping my pup happy and healthy. I can’t begin to say how happy I am with them. Excellent service everytime.
Trupanion plays games with deductibles so they Don't have to pay you
So my 8-year-old girl that has been insured with trupanion for almost 8 years recently had a bout of endometritis. On the claim form I claimed endometritis as she has had that a few times in the past. After this claim, her deductible of $400 would have been met. Trupanion changed the condition to " discharge" instead of endometriosis which then they could again charge me my full deductible of $400. That's how they get around not paying people because their deductibles are based on condition not per year. My invoice was for $700 and Trupanion paid me $100.Watch out for this company. They used to be really great but they have changed from an ethical upstanding company to one that scams you. In addition, they say that their website has been upgraded but it barely works and their owner's portal does not work at all!
Insurer: Trupanion
By: Rachelle