Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide is the worst!
I cannot stress enough how absolutely frustrated I am with Nationwide. I have used them in the past and had no issues. I now am having nothing but issues. I enrolled my 2 cats in a policy several years ago. When there was a change to my CC, I forgot to notify them and the policies canceled. I re-enrolled them last year and after providing medical records, proof of vaccinations, recent physicals, etc., I heard nothing more and figured all was fine. I now know they were never enrolled stating paperwork was not received. After speaking to multiple people, they saw in fact paperwork was received and were going to expedite the policies to UW for activation. After almost 2 mos. of hearing nothing despite several follow up calls on my part, they are now saying policy has to be re-written. My cats are now 8 and no longer eligible for the comprehensive plan and would not have coverage for medical/accident services. I am so angry and frustrated. Today's call sent me over the edge. I was told I could not be transferred to the supervisor that was supposedly working my case. I was told she'd call me back, but I know that won't happen. I am usually very patient and calm having been in CS but this goes beyond my limits! 0/10 do not recommend.
Insurer: Nationwide
By: Lauren Kravetz
Aileen was informative and excellent in…
Aileen was informative and excellent in communicating with me regarding adding my new puppy Ozzy to my policy.
Insurer: Fetch
By: Lauren Mazzolla
Rabies shots
I was reimbursed for my cat's rabies shots. Reimbursement came fast and the claims process was easy.
Able to speak to a human when I need…
Able to speak to a human when I need information. Checks are sent quickly
Insurer: MetLife
By: customer Ed
There always seems to be issues with claims getting lost
There always seems to be issues with your system and claims. I’ve submitted claims and they’ve disappeared or merged with another claims submitted on the same day.
Insurer: MetLife
By: Country Lover
Spot makes it easy to submit a claim…
Spot makes it easy to submit a claim and has helpful customer service.
Insurer: Spot
By: Whitney Snow
Claims Process
Pets Bests makes the process very user friendly and intuitive. I would recommend Pets Best to others.
Quick Claims process
We were pleasantly surprised that Pumpkin processed the claims on our dog so quickly. Thanks Pumpkin for the piece of mind you provide for our furry companion.
Insurer: Pumpkin
By: Richard
Honorable Claims Process
I always appreciate Pets Best's efficient and easy claims process and responsiveness. My claims are always honored as detailed in my insurance plan and I never have issues or receive pushback. I am very happy with Pets Best