Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Healthy Paws has been amazing this past…
Healthy Paws has been amazing this past year with my 6 year old female pit bull. She got a soft tissue injury at the beginning of the year. They were great on paying for all the testing and treatments. We did laser therapy and hydro therapy for her and I eventually purchased some items for me to do at home. This was to save money and time. HP reimbursed us for everything. We are still doing treatments 6 months later but now at home. She also recently was found to have mass tumors that needed to be removed in October and that was also covered with no issues. Healthy Paws makes it easy to submit claims and I rarely have issues with getting reimbursed. I would not have been able to afford all of these treatments if I did not have insurance for my dog.
Insurer: Healthy Paws
By: Aimee Gonzalez
Healthy Paws has been very responsive…
Healthy Paws has been very responsive to our claims.
Insurer: Healthy Paws
By: Linda Garrett
I an able to speak with people about an…
I an able to speak with people about an issue or concern I may have. The staff is kind and respectful.
Insurer: MetLife
By: customer
Bad customer service
it couldn’t change the date of payment which was not shown anywhere , through the terms of condition or in the page .and every time I call them I need to wait almost 1 hr to get someone on call .
Insurer: Sonnet
By: batuhan yener
Fast and professional response
Fast and professional response, quick payments. Thank you!
Insurer: MetLife
By: Marina Galitsky
Excellent Coverage and Customer Service
Easy to submit claims - quick turnaround with review/payment and when I have a question, MetLife is responsive and helpful answering my needs.
Insurer: MetLife
By: Linda
CONSTANT SENDING OF SAME PAPER WORK
The app is easy use. However every time I file a claim they say they need all paper work for my dog called the S.O.A.P. I have sent it numerous times via email and the app but keep getting my claims delayed by weeks or months because they say they do not have all her paper work when they do!!! It can be frustrating and annoying every time I file a claim have to explain they have all the paper work and then waiting months to finally get reimbursed after several back and forth emails. It's like nothing is saved in my file??? I Cant understand the issue.
Insurer: Embrace
By: Matthew Jones
Justin and Alexia were very helpful in…
Justin and Alexia were very helpful in explaining all the options for my new puppy
Insurer: Fetch
By: Steve Levinson
Best decision I made when adopting puppies
The responsiveness of the Met Life group when I have a claim is phenomenal. They address my issues in a very timely manner. When I have contacted individuals for inquiries, they are thoughtful and knowledgeable. The confidence I have in my coverage makes me feel like my pets are protected. I often think about when I made the decision to adopt 2 puppies at one time. That was not a decision but really a leap of faith for a person who had not had a dog in over 30 years. But getting pet Insurance was the best decision I made in this process.
Insurer: MetLife
By: Michele
Answered my questions
Answered my questions. He gave me time to transfer money within my bank. He had a good sense of humor and was knowledgeable.
Insurer: Fetch
By: Jenny Drake