Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I cannot believe how great the customer…
I cannot believe how great the customer service was, Xena, who helped me so much was nothing less than great. Submitting a claim on the Embrace website was super easy. Not sure it’s always this fast, but I submitted I think 8 claims and they were processed in less than 90 minutes! Why can’t human insurance go this smoothly?
Insurer: Embrace
By: Nancy
This review is based upon our initial…
This review is based upon our initial interactions with customer service representative Heather. Our 3 year old border collie has been insured through Embrace since he was 4 months old. He has been an outstandingly fit, robustly healthy, and energetic dog. This summer he suddenly developed a skin rash which set off a cascade of increasingly miserable skin conditions still under treatment. This will be our first experience filing claims because all prior vet bills have been wellness related, and considerably under the deductible. We'll see how the claims process goes and review that experience here on Trust Pilot.
Insurer: Embrace
By: AnneM
Pumpkin is the best decision I made for my pet…
Pumpkin has been the best decision I made for my pet. My dog had to undergo multiple surgeries and Pumpkin helped us with all of that and the process of submitting a claim and reimbursement is so easy and efficient.
Insurer: Pumpkin
By: Dana
Embrace is easy to use
Embrace is easy to use, quick to respond, and generally quite clear about what they will cover. No issues other than if you miss the cut-off date (contract date).......just be sure to know when you need to submit!!
Insurer: Embrace
By: Cristina Johnson
Quick and easy
Quick and easy! Claims are always responded to within about 24 hours and service is good. I've also used the 24/7 nurse chat a couple of times for peace of mind and it's a great benefit. Overall, I'm happy with Prudent Pet.
Insurer: Prudent Pet
By: Brian
Always as helpful as I would hope for
Always as helpful as I would hope for. Always attended to promptly.
Insurer: Embrace
By: Susan Tipler
We adopted two cats last year
We adopted two cats last year. One as some significant issues. So far, the claims I have submitted have all met or exceeded our expectations of a pet insurance company.
Insurer: MetLife
By: Mary
I always appreciate the quick payments…
I always appreciate the quick payments and friendly, efficient customer service.
Insurer: MetLife
By: D. Maicach
Quick and easy
Quick and easy! Helpful!
Insurer: Nationwide
By: Sasi Karuppusamy