Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Online claims are extremely efficient
Online claims are extremely efficient, ease of use and if needed the customer service team is very helpful!!!
Insurer: MetLife
By: customer
Always efficient and dependable
Always efficient and dependable
Insurer: Embrace
By: Mike
Needs improvement on process
Overall, I think this company can improve on their communication & claims/approval process. I receive duplicate requests to submit documentation for claims when they've already been submitted. Their app also does not align with their web portal. That improvement would make the experience better as well
Insurer: Healthy Paws
By: Jessica
First time having pet insurance
The person I spoke with was kind and patient in answering my questions.
Insurer: Prudent Pet
By: DLC
Easy claims process and prompt payment
Easy to navigate claims process. Great communication. Prompt payment of claims
Insurer: Healthy Paws
By: customer
When I bought the policy and paid it…
When I bought the policy and paid it immediately, it was canceled for the next month and they charged me for 2 months and they didn't explain why.
Insurer: Sonnet
By: Carlos Sandoval Eudave
Another great experience
Quick response with direct deposit option.
Insurer: MetLife
By: customerjason
Embrace was a GREAT choice!!!
I am very impressed with Embrace. From the agent who sold me our pet policy to our first claim process I have been extremely pleased. Even when you call to ask a question the people are very helpful, professional, and courteous. Definitely glad I went with Embrace for our pet insurance.
Insurer: Embrace
By: James Griffin