Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Good website and customer service!
Embrace's website was easy to use, and their customer service reps are responsive and helpful.
Insurer: Embrace
By: William Smith
I was looking for best insurance for my…
I was looking for best insurance for my cat and called different companies but wasn't satisfied. When I called Fetch, Carla Stevens attended my call and answered all my questions. She has excellent customer services skills and I was convinced that Fetch would be the best insurance for my cat.
Insurer: Fetch Canada
By: Ayaz Khan
Typically great service.
Typically great service.
Insurer: Nationwide
By: Craig Todd
The response time for the claim I filed…
The response time for the claim I filed was phenomenal!! I do not know if another insurance company that handles claims as quickly and efficiently as you did.
Insurer: Spot
By: Cynthia Durham
Rebecca walked me through the process…
Rebecca walked me through the process of deciding between plans with great patience, heartfelt understanding and professionalism.She made the process fun and easy. Thank you Rebecca!
Insurer: Prudent Pet
By: Ellie Lieberman
Easy to submit claims
Easy to submit claims, reimbursement received via direct deposit, good communication if claim is submitted incorrectly or without full information.
Insurer: Pets Best
By: Cindy Hannon
Pet's Best always comes through
We've had Pet's Best for 5 plus years and never had any issues with being reimbursed timely for a claim.
Insurer: Pets Best
By: Kim Coleman
It was good
It was good. Left a message for person and he hasn’t called me back. Also when will I know when my pet has insurance? Need to get her to her first vet appointment
Insurer: Nationwide
By: customer
Enrollment Issues
I had to call in and spoke to a rep that was Fantastic! She solved my issue quickly and efficiently.
Insurer: Nationwide
By: customer
Friendly and knowledgeable
Friendly and knowledgeable
Insurer: Nationwide
By: Aida