Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Great Customer Service
I was thoroughly impressed with Justin! He was very knowledgeable and helpful and very courteous. He explained various options and I chose the best one that fits my cats needs. Very customer oriented.
Insurer: Fetch
By: Gail
Very very satisfied!
Nice, simple website. Clear instructions on how to submit claim. Prompt initial response to claim. Resolved in 7-10 days. Very good communication on status throughout. Prompt payment to my account. So impressed that I'm going to see about enrolling my other dog.
Insurer: Embrace
By: John Bitner
Quick response and straightforward
Quick response and straightforward. Would recommend to all my fellow pet parents.
Insurer: Nationwide
By: ABC
Bobby was very helpful
Bobby was very helpful. He answered all of my questions.
Insurer: Prudent Pet
By: tracyrullestadgmail.com
Very helpful and experienced service…
Very helpful and experienced service rep.
Insurer: Nationwide
By: Rebecca g
I do not recommend this pet insurance
I do not recommend this pet insurance. I’ve had a claim pending for 2 months and all my vets have submitted the information they have requested and they still won’t release the claim. I even called today to speak to a supervisor and they refused to let me speak to one stating that i need to speak to the adjusted that still hasn’t returned any of my calls. This is absolutely ridiculous and terrible customer. I do not recommend
Insurer: Embrace
By: jenn c
Your insurance agent Chad Wayne was…
Your insurance agent Chad Wayne was very kind to me and explained your insurance policy very well. Honestly, he made me feel very confident in choosing you. I wish there were more agents as kind as him.
Insurer: Nationwide
By: Jeanette
Been with this pet insurance for almost…
Been with this pet insurance for almost 18 years. Long before anyone really knew medical coverage was available for your animals. They are fantastic. Premiums, how fast they pay. Amazing insurance. Highly recommend.
Insurer: Nationwide
By: Gina Henderson
Great customer service experience!
Great customer service experience!
Insurer: Nationwide
By: MURJANA NOBLE
I spoke with Joshua Sabado
I spoke with Joshua Sabado. I was overwhelmed when I called but his calm voice and good advice calmed me down. I am so grateful he was so helpfull.
Insurer: Fetch
By: Nancy