Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Great Customer Service!
Ken at extension 6217 was great to work with!
Insurer: Nationwide
By: Gypsy Johnson
Thousands in cancer claims
I have had thousands of claims submitted and Pets Best has paid pretty much everything I have thrown at them. There is no hidden fine print that excludes expensive procedures / meds. When something was not covered, it was completely reasonable, and good explanation was given. Pets best allowed me to give my cancer dog a shot at living longer. Great company to deal with.
professional Service
Jaydeep from customer service was excellent. He answered my questions clearly, confirmed all the details, and made the process quick and stress-free. His professionalism and efficiency made the experience very positive.
Insurer: Sonnet
By: Jeff B.
Pets Best - Highly Recommended
Pets Best is the absolute best decision I ever made when it comes to protecting my pets. There are so many options for coverage that meet individual needs. The claim process is quick and easy. Recently, one of my dogs experienced a severe emergency. I had no concerns with covering the cost for his care because of Pets Best. The policy allowed me to focus on his care and ensuring he received what he needed to become better. I recommend them to anyone looking for pet insurance and will use them for all my pets in the future.
Great service and Help from Amanda with Fetch
Amanda was very open about the insurance what was available and how it works. She reviewed everything with me prior to my purchase and did ask me numerous times if I had any questions or required clarification on any aspect of the insurance. I found her to be very helpful. This is our 5th dog but the first time we have purchased insurance. Thank you very much Amanda.
Insurer: Fetch Canada
By: Anne Lerner
Healthy Paws is on a downward spiral, I’m not sure what happened to them.
Healthy Paws is on a downward spiral. I don’t know what has happened to them. (1) It seems that Healthy Paws may have outsourced their Call Center to a foreign country; one call to Healthy Paws, and I have an intense headache, my interaction with the Healthy Paws, alleged, Customer Service representative was horrifying, with no evidence of “customer service." (2) The person I spoke with at the Healthy Paws Call Center, or attempted to speak with, had so much background noise, that I could hardly hear him, never mind understand him. It sounded like he was on a runway at Kennedy Airport.
Insurer: Healthy Paws
By: Warren
Amanda answered all my questions and…
Amanda answered all my questions and was very friendly and knowledgeable. She put me at ease in choosing an option.
Insurer: Fetch
By: AmyKF
Everything went smoothly😀
Everything went smoothly and I got it set up with ease, including making a change to my payment plan.
Insurer: Prudent Pet
By: henrywilliamgmail.com
You won't be able to cancel
I have been trying to cancel this policy for 3 months. They don't let you do it online. They don't reply to emails. When you call, a bot asks you some "identifying questions". Then you wait on the phone for hours and no one picks up. I cannot imagine how it must be dealing with them if you have an emergency. And even if you have no emergency, I don't think it's worth paying for months after you moved out, just go with another provider.
Insurer: Sonnet
By: Joshua Madero
Amanda was amazing and very helpful
Amanda was amazing and very helpful
Insurer: Fetch
By: Dwayne Thomas