Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


Verified January 21, 2023

The Best In The Business

Awesome customer service and great insurance plan

Insurer: Trupanion

By: Matthew

Useful
Verified January 21, 2023

Excellence at it’s best

Excellent customer service and easy to do

Insurer: Trupanion

By: Albert

Useful
Verified January 21, 2023

Super convenient and super fast

Excellent experience. Super fast and fair!

Insurer: Trupanion

By: Preeti

Useful
Verified January 21, 2023

It was simple and though I had to contact Trupanion someone was there to help immediately.

It was simple and though I had to contact Trupanion someone was there to help immediately.

Insurer: Trupanion

By: Victoria

Useful
Verified January 21, 2023

Great experience

My guy explained everything perfectly. He had a lot of patience with me. That means a lot

Insurer: Trupanion

By: Kim

Useful
Verified January 21, 2023

Awesome pet insurance

We are going thru a terrible time with our Aussie Ozzie. You people have been great and enabled us to provide the care necessary for him at this point. Thank you from the bottom of our hearts.

Insurer: Trupanion Canada

By: Michelle

Useful
January 20, 2023

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Excellent - very understanding and caring Highly recommend

Insurer: Pets Plus Us

By: EILEEN

Useful
Verified January 20, 2023

Great customer care

Great explanation and communication from the representative!

Insurer: Furkin

By: Ashley

Useful
Verified January 20, 2023

Lady from care team was kind and helpful

I just signed our 2 boys up for furkin the other day. I just did it online but I had to call and change something and they had me at the recording, “ you sit and stay and we’ll go get your furkin insurance” 😂. Beyond that brilliant bit, the lady I talked to was sweet and kind and dealt with the issue quickly and efficiently. Very happy with our decision so far.

Insurer: Furkin

By: Tanya

Useful
Verified January 20, 2023

Fantastic customer service

Fantastic customer services

Insurer: Furkin

By: Jessica

Useful

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