Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very easy to use
Very easy to use, and quick reviews!
Insurer: MetLife
By: customer
Very Slow Processing Claims
I submitted 2 claims early this month and they have not been paid yet. They are waiting for records apparently, but I checked with the vet today and all of her records were sent 5 months ago, so they should have them all. I sent a question to claims and haven't heard anything. I have not received any email communication from Embrace. Very frustrating.
Insurer: Embrace
By: Kim Johnson
Thank you ALL at Metlife for taking…
Thank you ALL at Metlife for taking such great care of my Solace and Zeke McIntire. It's such a comfort to know they are a priority and reimbursement is promptly received.
Insurer: MetLife
By: JoEllen McIntire
I haven’t been able to reach anyone at…
I haven’t been able to reach anyone at Embrace. I have a question about coverage. Their website bot is useless and no one picked up the phone over 15 minutes so I gave up.
Insurer: Embrace
By: Liz
Recommend Embrace Pet Insurance
Had Embrace since I got Finn my dog until his sudden demise. I always found Embrace custormer service top notch and the company trustworthy. They are a little pricey, but I found the customer service and claims process to outweigh the cost.
Insurer: Embrace
By: Ken
Fur baby issues mommy stressed
Large vet bills worried about my fur baby ..makes it a bit easier I have pet insurance.. easy portal to submit claims and customer service is amazing
Insurer: Spot
By: Andrea
Knowledgeable and courteous
Knowledgable and courteous
Insurer: MetLife
By: Sheryl Luke
Recommended by very reliable person and…
Recommended by very reliable person and customer of yours. Thank you.
Insurer: MetLife
By: Lucille Byram
They took another look
Typically I have been giving Embrace 5 stars and a few weeks ago I did. Since my dog had surgery for a cancerous mass, I dropped them down to a one, but am now giving them credit where credit is due. Although I had to work much too hard to get them to look at what made logical sense, they did and I am now happy with the reimbursement I am receiving for the claim. I have no doubt they will get back to a 5 in my mind, just not quite there yet. Thank you for listening to logic and making the right call.
Insurer: Embrace
By: Betsey Woods
Two claims submitted at one time, paid quickly
Two claims submitted at one time and within a week, received notification that claims were being paid. The website gives clear guidance on what documentation needs to be provided and uploading files is very easy. I've been so happy with MetLife Pet Insurance that I recently added my other two cats.
Insurer: MetLife
By: DLH