Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Provided the information necessary quickly and professionally
Provided the information necessary quickly and professionally
Insurer: Trupanion
By: Mary
Quick response to my question and reassurance that I was covered
Quick response to my question and reassurance that I was covered
Insurer: Trupanion
By: Linda
Shae was awesome!
Shae was awesome!
Insurer: Trupanion
By: Alexandra
The person I spoke with was so helpful and took time to send me information on how to submit a claim on line.
The person I spoke with was so helpful and took time to send me information on how to submit a claim on line.
Insurer: Trupanion
By: Sonya
The team was very well taught in explaining the different plans.
The team was very well taught in explaining the different plans. Silviaâs recommendation were well taken.
Insurer: Trupanion
By: Juan
Outstanding Customer Service!!
THe woman I spoke to knew exactly what she was speaking about, and she was extremely friendly.
Insurer: Trupanion
By: Judy
Trupanion is great!
Trupanion has always been great for me and my dogs. The online portal is super easy to use, and claim submission is easy, seamless, and fast. Thank you!
Insurer: Trupanion
By: Erin
Excellent claim service
Very easy process to submit our claim. Paperwork was processed overnight. Payment was deposited into our account promptly. Excellent experience (as always).
Insurer: Trupanion
By: Erika
Spanky
Your customer service was extraordinary
Insurer: Trupanion
By: Jason
Trupanion and Amber a great combo!
Answered all my questions and concerns
Insurer: Trupanion Canada
By: Vera