Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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A few frustrations but all in all Iâm happy with the service.
A few frustrations, but all in all, Iâm happy with the service.
Insurer: Trupanion
By: Lori
Actively Looking for Alternatives
I brought my dog to the vet specifically after the coverage began but because symptoms from another illness were present, I still had to pay the full bill. When I reached out to gain clarification to not have this happen in the future, the agent was curt and I asked to disconnect the chat immediately. I felt as if I was being probed for fraud rather than getting clarity on my first claim, which was triggering. Iâm actively trying to find alternative insurance for my pet.
Insurer: Trupanion
By: Allison
Pet Insurance
Representative was very knowledgeable and patient. Explained the coverage thoroughly. Pleasant to speak with and was able to answer any and all questions
Insurer: Trupanion
By: Dawn
Great customer service!
So far the customer service has been amazing. All three of the people I've spoken with so far (Jessica, Pam and Stephen) have all been wonderful. Excited to have little Whiskey covered by Trupanion!
Insurer: Trupanion
By: Courtney
Trupanion handled my dogâs emergency promptly.
Trupanion handled my dogâs emergency promptly.
Insurer: Trupanion
By: Ana
Very professional friendly and extremely helpful.
Very professional, friendly, and extremely helpful.
Insurer: Trupanion
By: Carol
We used Trupanion for an earlier dog and you were fantastic.
We used Trupanion for an earlier dog and you were fantastic.
Insurer: Trupanion
By: Richard
When I called yesterday I was help by a lady sorry I donât remember her name.
When I called yesterday, I was help by a lady sorry I donât remember her name. She was very helpful, answered all my questions. She was cheerful and easy to talk to. Several years again I had a dog who had to have hip surgery I received help from you in good timing with absolutely no problems
Insurer: Trupanion
By: Annette
Professional
Professionalism of agent who provided all the information at my initial phone call
Insurer: Trupanion Canada
By: Barbara
Good experience
Shae was knowledgeable
Insurer: Trupanion Canada
By: Keri