Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Always helpful and professional
Always helpful and professional
Insurer: Trupanion
By: Jean
Good value
Got all the information I was looking for sent to my email. And things where very well explained to me when I had questions.
Insurer: Trupanion Canada
By: Catherine
Helpful and solved my issue
I am really happy with Trupanion; it allows me to afford my dog's care (due to heart condition and luxating patella surgery), and the service has always been prompt, with great communication.
Insurer: Trupanion Canada
By: Sue
Direct Billing
I said one sentence and the problem was fixed.
Insurer: Trupanion Canada
By: Ryan
Insuring Charlie
It was a great experience at a time when I really just needed everything to go well. Such a difficult time I donât need added hassles thanks for making it go so smoothly
Insurer: Trupanion Canada
By: Dan
Easy to get Set Up on Trupanion
Very smooth process at vet
Insurer: Trupanion Canada
By: Marlene
Happy Pet Owners
Wonderful to talk to!
Insurer: Trupanion Canada
By: Mary
great company
ive had nothing but good experience with pets best.
Insurer: Pets Best
By: Jennifer
Great Customer Service and Claim Reimbursements
I am on my 2nd year with this company and I couldn't be happier. My mixed breed dog that I adopted in 2016 from the shelter has been healthy at all her yearly vet visits. This policy was offered through my current insurance and I decided the price was right and she wasn't getting any younger! 28 days after purchasing the policy my dog was diagnosed with Cushings Disease, I was devastated! I was overwhelmed by the cost of testing, but she was worth it. I was going through my e-mails and a reminder that my monthly premium had been withdrawn from my account caused me to check and see if the policy would by chance cover her treatments....I got a great surprise, they were covered! With my first claim I had to send in 12 months worth of Vet Visits to show she had not had any issues up to this point. So when I submitted my claims (and I've done so for medication and testing for this last year) they were quick in reimbursements per my policy. When I've had questions they were very prompt in responding. I would recommend to any pet parent. Of course the younger the pet the better the policy price, but that's a given with any policy. I like that you can choose your deductible, your max payouts per year...it makes it easy to find coverage you need at a price that is affordable!
Insurer: MetLife
By: Cathelyn