Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Exceptional service since day 1!
Exceptional service since day 1! The claim process has been intuitive and filing has only taken minutes to do. My claims have been processed on average within 5 days. When I have had to make contact with Spot, the reps are pleasant and very knowledgeable. Overall, a great experience all around!
Insurer: Spot
By: Erin Premo
Customer Service is good.
Customer Service is good.
Insurer: Nationwide
By: Tangela Martin
I have held a nationwide pet insurance…
I have held a nationwide pet insurance policy since 2019, all was great until a couple weeks ago. When I had an emergency with my Labrador that unfortunately ended in goodbyes. I had discovered that the policy was canceled due to an expired debit card. I never once received any notification from their billing department via mail, phone or email. We are now stuck paying an insane amount out of pocket. In an attempt to reinsure my remaining pet, I rushed to reapply. To my surprise, Im receiving email and letter notifications with these time sensitive requests. Clearly something has changed on their end. The lack of communication almost seems intentional. If youre thinking about utilizing Nationwide for anything, DONT. I will not trust them with our business, our policies or out pets ever again.
Insurer: Nationwide
By: Ryan Costello
I wish I could give zero stars
I wish I could give zero stars. I have 3 pets and now have all of them with Lemonade. Fetch has been the worst pet insurance company I have ever dealt with. The are expensive and the reimbursement is terrible. It is like have a bad car warranty that doesn't cover anything. The customer service at Fetch is absolutely worthless. If you are looking for a wonderful pet insurance, consider Lemonade Pet Insurance. Lemonade is fantastic.
Insurer: Fetch
By: Amy Molley
Pets best is honest and reliable…
Pets best is honest and reliable coverage! Claims are easy to submit but can take a couple weeks to process. In the end, they always reimburse what your elected plan covers. It’s has already saved us over 10K in medical expenses for our unlucky, but very loved cat.
Insurer: Pets Best
By: Karishma Cantarero
Efficiency is everything!
I really appreciated the fast service and having all of my concerns / questions answered immediately, also the leniency given as I am a new customer to this company and they were willing to give some leniency regarding my payment as I've had issues with my bank account., very much appreciated! I recommend Sonnet to anyone looking for fast, efficient services.!
Insurer: Sonnet
By: Heidi Fraser
Embrace Disappointment
My Pet has been with Embrace since he was born and their service has always been a five star experience. Up until I had a claim from 2023 that I realized I never submitted due to ongoing hospitalizations, having two strokes and now I suffer from seizures. When asked if they could please make an exception, the representative placed me on hold for several minutes to ask a manager. I was then asked if I had other claims I planned to submit and I said yes (2) . Due to a recent dental surgery my baby needed. He had abscess, bloody stools etc. She then placed me on hold again, came back and said they would not honor the old claim. I was full of disappointment because I have not submitted any claims since 2021. My plan increases from paying 54, 70 and now to over 120. I just told over the phone I hope you feel better. I just don’t understand where the compassion within this conversation was and ended. I’ve been in the Healthcare industry for over 25 years and I would do everything in my power to help a patient and within the community.
Insurer: Embrace
By: Yvonne Montone
Healthy Paws is a great company
I've been insured with Healthy Paws since getting my first dog in 2017. Healthy Paws is great to deal with and they make filing claims very easy. They have excellent communication and keep customers updated with their claims process. Payments also arrive quickly. I'm very pleased with the company and recommend it to anyone!
Insurer: Healthy Paws
By: Philip Krajewski
I wouldn’t trust them with anything….
I have held a nationwide pet insurance policy since 2019, all was great until a couple weeks ago. When I had an emergency with my Labrador that unfortunately ended in goodbyes. I had discovered that the policy was canceled due to an expired debit card. I never once received any notification from their billing department via mail, phone or email. We are now stuck paying an insane amount out of pocket. In an attempt to reinsure my remaining pet, I rushed to reapply. To my surprise, Im receiving email and letter notifications with these time sensitive requests. Clearly something has changed on their end. Their previous lack of communication seems intentional. If youre thinking about utilizing Nationwide for anything, DONT. I will not trust them with our business, our policies or our pets ever again.
Insurer: Nationwide
By: Ryan
Embrace Gelp!!
Embrace is great. I love that I am a member for 15 or more years. Very good to us. Yesterday though was the first time someone said they were going to send me a spread sheet of my dogs, Lexi, Jake, and Kings charges( how much did we spend on each dog). I told him that we need an idea of the charges to make an informed decision on picking a new policy. I have not received this spread sheet. This is the first time this has happened. I was being encouraged to maintain the 10000 reimbursement when I am trying to decide on the pricing. The amt has gone up and I need to review my option I was hoping for someone to help me with this issue. No help and no spread sheet. I have been a member for a long time. This time it was a little different than what I expected. Thank you Elizabeth Bandomer PS I still want the spread sheet
Insurer: Embrace
By: Elizabeth Bandomer