Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very patient and personable
Very patient and personable. Easy to communicate with
Insurer: Pumpkin
By: Caroline
We had a couple major unexpected bills…
We had a couple major unexpected bills due to emergency surgery and Pumpkin expedited the claim within 24 hours. We honestly didn't even know this was their policy and recommend them to all our friends & family.
Insurer: Pumpkin
By: MICHELLE W.
easy to use
This was extremely easy to use and understand.
Insurer: MetLife
By: Marlene
easy to follow submission process
easy to follow submission process. if i have an issue , i just call embrace for guidance
Insurer: Embrace
By: William Pagonis
Great pet insurance
Pumpkin made submission and reimbursement easy. They have supported our elderly kitty for urgent care as well as recent set of sophisticated diagnostics to identify root cause of a medical issue.
Insurer: Pumpkin
By: Max
A good experience
A good experience and great communication
Insurer: Spot
By: Rahat Islam
Unfair Claim
Took my dog to the vet due to bleeding in teeth, not eating properly and bad breath. Pets best said anything dental is immediately deemed "Wellness" and declined my claim. I will be canceling my ins with them.