Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Trupanion Hands Down
Customer service was great, and they answered all my questions. The policy was easy to understand. I feel itâs a good value for my puppy.
Insurer: Trupanion
By: Susan
I signed my Golden doodle puppy up
Customer service was knowledgeable and fast
Insurer: Trupanion
By: Jessica
Good service
Good service
Insurer: Trupanion
By: Kristie
Just doesnât seem to cover much.
Just doesnât seem to cover much. Also, unable to update anything (address, vet, etc) online. called customer service to update and my address and vet are still incorrect!
Insurer: Trupanion
By: Heather
So far customer service over the phone has been great!
So far, customer service over the phone has been great! I have yet to experience in the full process of filing a claim, but the patience and understanding over the phone alone is deeply appreciated
Insurer: Trupanion
By: Frankie
Very efficient and great customer service!
Very efficient and great customer service!
Insurer: Trupanion
By: Dee
Very Helpful
Very friendly, helpful and knowledgeable, she made the experience very positive.
Insurer: Trupanion
By: Marissa
Knowledgable service
Very helpful service
Insurer: Trupanion
By: Anthony
We have had a major emergency and you all have truly made things so much easier for us!
We have had a major emergency and you all have truly made things so much easier for us! We are still in a claim but wow what an amazing company!!! THANK YOU
Insurer: Trupanion
By: Gwendolyn