Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Fair and transparent policies.
The process to submit claims is easy. What they cover aligns with what you signed up for. They always explain things clearly and when there is coverage, they send the funds promptly.
Insurer: Embrace
By: Caitlin Donovan
The Lady I Talked To Was Really Helpful…
The Lady I Talked To Was Really Helpful To Give Me The Best Deals For My 4 Fur Babies.
Insurer: Prudent Pet
By: huddlestonyahoo.com
Embrace is the first and only insurance…
Embrace is the first and only insurance I signed up for my fur baby. I never wondered if I got the best insurance for my fur baby. I can't find any reason not to be satisfied. I'm happy with all my claims responses and reimbursements. I highly recommend Embrace Pet Insurance.
Insurer: Embrace
By: linda johnson
Highly recommend
An MRI & spinal tap, a foreign body retrieval surgery, a root canal and an extraction is the list of all of the expensive procedures we’ve been through this year alone. Fetch has given me such a peace of mind each and every time. Everything is handled professionally and quickly and I couldn’t be more thankful for choosing Fetch!
Insurer: Fetch Canada
By: Haley Brulotte
Bad communications and delays with no explanation
We got insurance for our dog. She had some teeth that needed to be removed. The communication with the company has been slow and sometimes non-responsive. When I asked a question about what other documents they needed to complete the claim they never responded, then I got an email saying they were closing the case because I didn't give them all the documents. When I asked why they never responded to my email asking for clarification, they apologised but didn't respond to my question about how to best communicatie with them. After resending all the correct documents, they said it would be processed in 3-5 days. It's now been over a month with no response.
Insurer: Prudent Pet
By: Katie
Long time happy customer
Long time happy customer My cavalier has been covered by Embrace since puppyhood. He's now 12 years and it's been quite the ride: he's a wonderful dog with lots of medical problems over the years. I've been very happy with the coverage Embrace has provided for his emergency care.
Insurer: Embrace
By: Sharon C
Embrace makes it so easy
Embrace makes it so easy. I will always use Embrace for all my pets. Rarely are there any rejections. We live in a very rural place my dog is always getting hurt. So we embrace Embrace pet insurance. Thanks for your love.
Insurer: Embrace
By: Rancho Santa Fe
Heathypaws has a great company ABSOLUTLY !!
Heathypaws has a great company. They are responsive and caring. Easy to work with.
Insurer: Healthy Paws
By: William Moretti
The Sonnet agent is friendly
The Sonnet agent is friendly, good experience, know exactly how to answer my questions. I am really satisfied with what I got from the quote.
Insurer: Sonnet
By: Hung Tran
Fabulous customer support
Fabulous customer support! Great coverage. Our 14 yr oldGoldenDoodle should have worked for Maxwell Smart or Deputy Dog. Her nose will lead her everywhere which has landed her in the ER too many times. Healthy Paws was there to keep our peace of mind and out of financial debt! Have recommended them several times and will continue to do so. I thank them for making healthcare affordable and giving my dog 14 amazing years!
Insurer: Healthy Paws
By: heischindlaol.com